How To Fix CRM_CALL_LIST042 - Business partner &1 excluded due to marketing permissions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 042

• Message text: Business partner &1 excluded due to marketing permissions

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST042 - Business partner &1 excluded due to marketing permissions ?

  The SAP error message CRM_CALL_LIST042 indicates that a business partner (BP) has been excluded from a marketing campaign or call list due to insufficient marketing permissions. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing activity that involves contacting business partners who have opted out of marketing communications or have not granted the necessary permissions.
  
  Cause:
  
  
  Marketing Permissions: The business partner has not given consent for marketing activities. This could be due to:
  
  The business partner has opted out of marketing communications.
  The marketing permissions have not been properly set or updated in the system.
  The business partner's status in the system does not allow for marketing activities.
  
  
  
  Data Configuration: There may be issues with how marketing permissions are configured in the system, leading to the exclusion of certain business partners.
  
  
  
  Solution:
  
  
  Check Business Partner Permissions:
  
  Navigate to the business partner's details in the SAP CRM system.
  Review the marketing permissions