How To Fix CRM_CALL_LIST042 - Business partner &1 excluded due to marketing permissions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 042

• Message text: Business partner &1 excluded due to marketing permissions

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST042 - Business partner &1 excluded due to marketing permissions ?

  The SAP error message CRM_CALL_LIST042 indicates that a business partner (BP) has been excluded from a marketing campaign or call list due to insufficient marketing permissions. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing activity that involves contacting business partners who have opted out of marketing communications or have not granted the necessary permissions.
  Cause:
  
  
  Marketing Permissions: The business partner has not given consent for marketing activities. This could be due to:
  
  The business partner has opted out of marketing communications.
  The marketing permissions have not been properly set or updated in the system.
  The business partner's status in the system does not allow for marketing activities.
  
  
  
  Data Configuration: There may be issues with how marketing permissions are configured in the system, leading to the exclusion of certain business partners.
  
  
  Solution:
  
  
  Check Business Partner Permissions:
  
  Navigate to the business partner's details in the SAP CRM system.
  Review the marketing permissions settings to see if the business partner has opted out of marketing communications.
  If the business partner has opted out, you may need to obtain their consent again if they are willing to receive marketing communications.
  
  
  
  Update Marketing Permissions:
  
  If the business partner has given consent, update their marketing permissions in the system accordingly.
  Ensure that the relevant fields for marketing permissions are correctly filled out.
  
  
  
  Review Campaign Settings:
  
  Check the settings of the marketing campaign or call list to ensure that it is configured to include business partners with the appropriate permissions.
  Make sure that the campaign is set up to respect the marketing permissions of the business partners.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on managing marketing permissions and business partner settings.
  
  
  
  Contact Support:
  
  If the issue persists after checking permissions and settings, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Marketing Permissions Management: Understanding how marketing permissions work in SAP CRM is crucial. This includes knowing how to set, update, and manage these permissions effectively.
  Business Partner Management: Familiarize yourself with the business partner management module in SAP CRM, as it plays a significant role in how marketing activities are conducted.
  Legal Compliance: Be aware of legal regulations regarding marketing communications, such as GDPR, which may affect how you manage marketing permissions.
  
  By addressing the marketing permissions of the business partner and ensuring that they are correctly configured in the system, you should be able to resolve the CRM_CALL_LIST042 error and include the business partner in your marketing activities.