How To Fix CRM_CALL_LIST041 - There are no business hours maintained for business partner &1 for &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 041

• Message text: There are no business hours maintained for business partner &1 for &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST041 - There are no business hours maintained for business partner &1 for &2. ?

  The SAP error message CRM_CALL_LIST041 indicates that there are no business hours maintained for a specific business partner on a given date. This error typically arises in the context of CRM (Customer Relationship Management) when trying to schedule activities or calls for a business partner, and the system cannot find any defined business hours for that partner.
  Cause:
  
  Missing Business Hours: The primary cause of this error is that the business partner (BP) does not have any business hours defined in the system for the specified date.
  Incorrect Date: The date for which the business hours are being checked may not be valid or may fall outside the defined business hours.
  Configuration Issues: There may be issues with the configuration of business hours in the system, such as incorrect settings or missing entries.
  
  Solution:
  
  
  Maintain Business Hours:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the specific business partner that is causing the error.
  Navigate to the Business Hours section and ensure that business hours are defined for the relevant dates.
  If necessary, add or update the business hours to include the required time slots.
  
  
  
  Check Date Validity:
  
  Ensure that the date you are trying to schedule the activity for is within the range of the defined business hours.
  If the date is a holiday or outside of normal working hours, consider adjusting the date or time of the activity.
  
  
  
  Review Configuration:
  
  If you have access, check the configuration settings for business hours in the system. This can usually be done through the customizing transaction SPRO.
  Navigate to the relevant section for CRM and ensure that the business hours are correctly set up for the business partners.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed instructions on maintaining business hours and troubleshooting related issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP: To maintain business partner data.
  SPRO: To access the configuration settings.
  
  
  
  Business Partner Roles: Ensure that the business partner has the correct roles assigned that may affect business hours.
  
  
  User Authorizations: Make sure you have the necessary authorizations to view and edit business partner data.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to this error message.
  
  
  By following these steps, you should be able to resolve the error and successfully schedule activities for the business partner in question.