How To Fix CRM_CANCEL002 - Cancellation dates for GUID &1 could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 002

• Message text: Cancellation dates for GUID &1 could not be found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL002 - Cancellation dates for GUID &1 could not be found ?

  The SAP error message CRM_CANCEL002 indicates that the system could not find cancellation dates for a specific GUID (Globally Unique Identifier) in the CRM system. This error typically arises when attempting to cancel a transaction or document in SAP CRM, and the system is unable to locate the necessary cancellation information.
  Cause:
  
  Missing Cancellation Data: The cancellation data for the specified GUID may not exist in the system. This can happen if the transaction was never created or if it was deleted.
  Incorrect GUID: The GUID provided may be incorrect or not associated with any existing transaction.
  Data Inconsistency: There may be inconsistencies in the database or issues with data synchronization that prevent the system from retrieving the cancellation dates.
  Authorization Issues: The user may not have the necessary permissions to access the cancellation data for the specified GUID.
  
  Solution:
  
  Verify the GUID: Check if the GUID you are using is correct and corresponds to an existing transaction in the system.
  Check Transaction Status: Ensure that the transaction associated with the GUID is in a state that allows for cancellation. If it has already been canceled or does not exist, you will not be able to perform the cancellation.
  Review Cancellation Data: Look into the database or relevant tables to see if the cancellation data exists for the specified GUID. You may need to consult with your SAP administrator or technical team to perform this check.
  Data Consistency Check: If you suspect data inconsistency, you may need to run consistency checks or data repair transactions in SAP to resolve any underlying issues.
  Authorization Check: Ensure that the user attempting the cancellation has the necessary authorizations to access and modify the transaction data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRM_ORDER, CRM_ORDER_MAINTAIN, or SE16 for table access.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Logs and Traces: Review application logs (transaction SLG1) or system traces to gather more information about the error and its context.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on handling cancellations in CRM.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.