How To Fix CRM_C3SALES002 - Error during telephone number transfer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_C3SALES - Messages for C3SALES

• Message number: 002

• Message text: Error during telephone number transfer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_C3SALES002 - Error during telephone number transfer ?

  The SAP error message CRM_C3SALES002 indicates that there was an issue during the transfer of a telephone number in the SAP CRM system. This error can occur in various scenarios, such as when creating or updating a business partner, sales order, or other related objects that involve telephone number data.
  Possible Causes:
  
  Invalid Telephone Number Format: The telephone number may not conform to the expected format defined in the system.
  Missing Required Fields: There may be mandatory fields that are not filled out, leading to the failure of the telephone number transfer.
  Data Consistency Issues: There could be inconsistencies in the data being transferred, such as incorrect or incomplete information.
  Configuration Issues: The system configuration for telephone number handling may not be set up correctly.
  Authorization Issues: The user may not have the necessary permissions to perform the operation involving the telephone number.
  
  Solutions:
  
  Check Telephone Number Format: Ensure that the telephone number being entered adheres to the required format. This may include checking for country codes, area codes, and ensuring that only valid characters are used.
  Verify Required Fields: Make sure that all mandatory fields related to the telephone number and the business partner or sales order are filled out correctly.
  Data Validation: Review the data being transferred for any inconsistencies or errors. Correct any issues found.
  Review Configuration Settings: Check the configuration settings in the SAP system related to telephone number handling. This may involve looking at the customizing settings in the CRM module.
  Check User Authorizations: Ensure that the user has the necessary authorizations to perform the operation. If not, contact your system administrator to grant the required permissions.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for known issues.
  Transaction Codes: Use transaction codes like BP (Business Partner) or CRM_ORDER to review and manage business partner data and sales orders.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs during the telephone number transfer process.
  Consult Documentation: Review the SAP documentation for CRM and telephone number management for additional insights and best practices.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP directly for further assistance.