How To Fix CRM_BUPA_MKTPERM200 - Marketing permission is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_MKTPERM - Messages for Marketing Permission

• Message number: 200

• Message text: Marketing permission is not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_MKTPERM200 - Marketing permission is not available ?

  The SAP error message CRM_BUPA_MKTPERM200 indicates that marketing permission is not available for a specific business partner in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to execute marketing-related activities for a business partner who has not granted the necessary permissions for marketing communications.
  Cause:
  
  Missing Marketing Permissions: The business partner (BP) has not provided consent for marketing activities. This could be due to the BP not opting in for marketing communications.
  Data Inconsistency: There may be inconsistencies in the data related to marketing permissions in the system.
  Configuration Issues: The system may not be properly configured to handle marketing permissions, or the relevant settings may not be activated.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner's details in the SAP CRM system.
  Verify the marketing permissions section to see if the BP has granted permission for marketing activities.
  If the BP has not opted in, you may need to contact them to obtain consent.
  
  
  
  Update Marketing Permissions:
  
  If the BP agrees to receive marketing communications, update their marketing permissions in the system.
  This can typically be done in the business partner maintenance transaction (e.g., transaction code BP).
  
  
  
  Review Configuration Settings:
  
  Ensure that the marketing permissions functionality is correctly configured in your SAP system.
  Check the relevant customizing settings in the SAP CRM system to ensure that marketing permissions are being managed correctly.
  
  
  
  Data Consistency Check:
  
  Run any necessary data consistency checks to ensure that there are no discrepancies in the marketing permission data.
  You may need to consult with your SAP Basis or technical team to perform these checks.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to marketing permissions for additional guidance on troubleshooting this error.
  
  
  
  Related Information:
  
  Business Partner Role: Ensure that the business partner has the correct roles assigned that allow for marketing permissions.
  Legal Compliance: Be aware of legal requirements regarding marketing permissions, such as GDPR in Europe, which mandates that businesses obtain explicit consent before sending marketing communications.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.