How To Fix CRM_BUPA_MKTPERM013 - Communication channel &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_MKTPERM - Messages for Marketing Permission

• Message number: 013

• Message text: Communication channel &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_MKTPERM013 - Communication channel &1 does not exist ?

  The SAP error message CRM_BUPA_MKTPERM013 indicates that a communication channel specified in the system does not exist. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate business partner data, particularly in scenarios involving marketing permissions or communication channels.
  Cause:
  
  Non-existent Communication Channel: The communication channel referenced in the error message is not defined in the system.
  Incorrect Configuration: There may be a misconfiguration in the settings related to marketing permissions or communication channels.
  Data Inconsistency: The data in the database may be inconsistent, possibly due to changes in configuration or data migration issues.
  Authorization Issues: The user may not have the necessary authorizations to access the specified communication channel.
  
  Solution:
  
  
  Check Communication Channel Configuration:
  
  Go to the relevant configuration settings in SAP (transaction code SPRO) and verify that the communication channel exists and is correctly configured.
  Ensure that the channel is active and properly linked to the business partner or marketing permission settings.
  
  
  
  Verify Data Consistency:
  
  Check the database entries for the communication channel. You can use transaction codes like SE16 or SE16N to look up the relevant tables (e.g., tables related to business partners or marketing permissions).
  If there are inconsistencies, you may need to correct the data manually or through a data migration process.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the communication channel. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE16/SE16N (Data Browser), and SU01 (User Maintenance).
  SAP Notes: Search for SAP Notes related to CRM_BUPA_MKTPERM013 in the SAP Support Portal for any known issues or fixes.
  Business Partner Management: Understanding the configuration and management of business partners in SAP CRM can help in troubleshooting related issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.