How To Fix CRM_BUPA_MKTPERM012 - Enter a communication channel

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_MKTPERM - Messages for Marketing Permission

• Message number: 012

• Message text: Enter a communication channel

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_MKTPERM012 - Enter a communication channel ?

  The SAP error message CRM_BUPA_MKTPERM012 typically indicates that a communication channel has not been specified for a business partner in the Customer Relationship Management (CRM) module. This error often arises when trying to perform actions related to marketing permissions or communication preferences for business partners.
  Cause:
  The error occurs because the system requires a communication channel (such as email, phone, etc.) to be defined for the business partner in order to process marketing permissions or related activities. If this information is missing, the system cannot proceed, leading to the error message.
  Solution:
  To resolve this error, you need to ensure that a communication channel is defined for the business partner. Here are the steps to do this:
  
  
  Access the Business Partner Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  
  
  
  Select the Business Partner:
  
  Enter the business partner number for which you are encountering the error.
  
  
  
  Edit Communication Data:
  
  Navigate to the Communication tab or section within the business partner data.
  Here, you can add or edit communication channels.
  
  
  
  Add Communication Channel:
  
  Click on the option to add a new communication channel.
  Specify the type of communication (e.g., email, phone) and enter the relevant details (e.g., email address, phone number).
  
  
  
  Save Changes:
  
  After entering the necessary information, save the changes to the business partner data.
  
  
  
  Retry the Action:
  
  Once the communication channel is defined, try to perform the action that triggered the error again.
  
  
  
  Related Information:
  
  Business Partner Roles: Ensure that the business partner has the appropriate roles assigned that may require communication channels.
  Marketing Permissions: If you are working with marketing permissions, ensure that the business partner's marketing preferences are also correctly set up.
  Authorization: Make sure you have the necessary authorizations to edit business partner data.
  Documentation: Refer to SAP Help documentation for more details on managing business partner communication data and marketing permissions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or check for any specific configurations related to your organization's CRM setup.