How To Fix CRM_BUPA_IDM032 - Enter a valid e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_IDM - Service BP Identity Management Integration

• Message number: 032

• Message text: Enter a valid e-mail address

What causes this issue?

An e-mail address is mandatory to send a request to SAP NetWeaver
Identity Management, but no e-mail address is specified for this
partner.

System Response

The system is not able to determine a valid e-mail address for this
partner.

How to fix this error?

Specify an e-mail address. If the partner is a contact person of an
organization, specify an e-mail address in one of the work addresses
assigned. Otherwise, specify an e-mail address in the address data of
the partner.
The system tries to determine an e-mail address by the following
process:
Search for an e-mail address in the standard work address
Search for an e-mail address in any work address
Search for an e-mail address in the standard address of the partner
Search for an e-mail address in the address-independent communication
data of the partner
If the partner is a contact person of an organization or group, the
standard address and the address-independent communication data are not
searched.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_IDM032 - Enter a valid e-mail address ?

  The SAP error message CRM_BUPA_IDM032 indicates that the system has detected an invalid email address format during a transaction or data entry process in the Customer Relationship Management (CRM) module. This error typically occurs when a user attempts to enter or save an email address that does not conform to standard email formatting rules.
  Cause:
  The error can be triggered by several factors:
  
  Invalid Format: The email address entered does not follow the standard format (e.g., missing "@" symbol, no domain, or invalid characters).
  Leading/Trailing Spaces: Extra spaces before or after the email address can cause the system to reject it.
  Special Characters: The presence of unsupported special characters in the email address.
  Length Restrictions: The email address exceeds the maximum length allowed by the system.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Format: Ensure that the email address is in the correct format (e.g., [e-mail]).
  Remove Spaces: Make sure there are no leading or trailing spaces in the email address.
  Validate Characters: Ensure that the email address contains only valid characters (letters, numbers, periods, underscores, hyphens, and the "@" symbol).
  Length Check: Verify that the email address does not exceed the maximum character limit set by the system (usually 254 characters).
  Test with a Known Valid Email: Try entering a known valid email address to see if the error persists.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  User Documentation: Refer to the SAP CRM user documentation for guidelines on entering customer data, including email addresses.
  System Configuration: If the issue persists, it may be necessary to review the system configuration settings related to email validation.
  Consult with IT Support: If you are unable to resolve the issue, consider reaching out to your IT support team or SAP administrator for further assistance.
  
  By following these steps, you should be able to resolve the CRM_BUPA_IDM032 error and successfully enter a valid email address in the SAP system.