How To Fix CRM_BUPA_IDM031 - User has already been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_IDM - Service BP Identity Management Integration

• Message number: 031

• Message text: User has already been deleted

What causes this issue?

You have tried to carry out an action (such as changing the e-mail
address or locking the user) for a user that you have already deleted.

System Response

The user has been deleted in the background, and the action cannot be
processed.

How to fix this error?

If you deleted the user accidentally, you must request the user again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_IDM031 - User has already been deleted ?

  The SAP error message CRM_BUPA_IDM031 indicates that the user you are trying to access or perform an operation on has already been deleted from the system. This error typically occurs in the context of Customer Relationship Management (CRM) when dealing with business partners or user accounts.
  Cause:
  
  User Deletion: The most straightforward cause is that the user account has been deleted from the system, either intentionally or accidentally.
  Data Synchronization Issues: If your system is integrated with other systems (like an identity management system), there may be synchronization issues leading to discrepancies in user data.
  Incorrect User ID: The user ID being referenced may be incorrect or outdated, leading to attempts to access a non-existent user.
  
  Solution:
  
  Verify User Status: Check the status of the user in the system. You can do this by navigating to the relevant transaction (e.g., BP for Business Partner) and searching for the user ID.
  Recreate User: If the user was deleted and needs to be restored, you may need to recreate the user account. Ensure that all necessary details are filled in correctly.
  Check for Synchronization Issues: If your system is integrated with other systems, check for any synchronization issues that may have led to the deletion of the user. You may need to re-sync or troubleshoot the integration.
  Consult Logs: Review system logs to understand when and why the user was deleted. This can provide insights into whether it was a manual deletion or part of a batch process.
  User Management: If you have the necessary permissions, you can manage user accounts through the User Management transactions in SAP (like SU01 for user maintenance).
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SU01 (User Maintenance), and SUIM (User Information System) for user-related queries.
  Authorization Issues: Ensure that you have the necessary authorizations to view or manage user accounts.
  Documentation: Refer to SAP documentation or support notes related to user management and error handling for more detailed guidance.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.