How To Fix CRM_BUPA_IDM024 - Business partner &1 is not an internet user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_IDM - Service BP Identity Management Integration

• Message number: 024

• Message text: Business partner &1 is not an internet user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_IDM024 - Business partner &1 is not an internet user ?

  The SAP error message CRM_BUPA_IDM024 indicates that the business partner (BP) you are trying to access or perform an operation on is not set up as an internet user. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to perform actions that require the business partner to have internet user capabilities.
  Cause:
  The error is caused by the following reasons:
  
  The business partner does not have the necessary roles assigned that would classify them as an internet user.
  The business partner's data may not be fully maintained, particularly in relation to internet access settings.
  The business partner may not be marked as a "Customer" or "Supplier" in the system, which are often required for internet user roles.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Business Partner Roles:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner in question.
  Check the roles assigned to the business partner. Ensure that the appropriate roles for internet access (such as "Internet Customer" or "Internet Supplier") are assigned.
  
  
  
  Maintain Business Partner Data:
  
  Ensure that all necessary data for the business partner is maintained, including:
  
  Email address
  Internet user settings
  Any other relevant information that may be required for internet access.
  
  
  
  
  
  Assign Internet User Role:
  
  If the business partner does not have the internet user role, you can assign it:
  
  In the BP transaction, select the business partner.
  Go to the "Roles" tab and add the relevant internet user role.
  
  
  
  
  
  Check User Status:
  
  Ensure that the business partner is active and not blocked or marked for deletion.
  
  
  
  Consult Documentation:
  
  If you are unsure about the roles or settings, refer to the SAP documentation or consult with your SAP administrator for guidance on the specific roles required for internet users.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  CRMD_ORDER: CRM Order Management (if applicable)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes for any specific patches or updates related to business partner roles and internet user settings.
  
  
  
  User Authorizations:
  
  Ensure that you have the necessary authorizations to modify business partner data and roles.
  
  
  
  By following these steps, you should be able to resolve the error and successfully set up the business partner as an internet user in SAP CRM.