How To Fix CRM_BUPA_HIERARCHY016 - Tree_guid was not found with node_guid &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_HIERARCHY - CRM BP Group Hierarchy

• Message number: 016

• Message text: Tree_guid was not found with node_guid &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_HIERARCHY016 - Tree_guid was not found with node_guid & ?

  The SAP error message CRM_BUPA_HIERARCHY016 with the description "Tree_guid was not found with node_guid &" typically occurs in the context of Business Partner (BP) hierarchy management in SAP Customer Relationship Management (CRM). This error indicates that the system is unable to find a specific tree structure (identified by tree_guid) associated with a node (identified by node_guid).
  Causes:
  
  Missing Hierarchy Data: The specified tree_guid may not exist in the database, possibly due to data deletion or corruption.
  Incorrect Node Reference: The node_guid provided may not be correctly associated with the specified tree_guid.
  Configuration Issues: There may be issues with the configuration of the Business Partner hierarchy in the system.
  Transport Issues: If the hierarchy was transported from one system to another, there may have been issues during the transport process that led to missing data.
  
  Solutions:
  
  
  Check Hierarchy Data:
  
  Use transaction codes like BP (Business Partner) or CRMD_ORDER to check if the hierarchy data exists.
  Verify that the tree_guid and node_guid are correctly defined in the system.
  
  
  
  Recreate the Hierarchy:
  
  If the hierarchy is missing, you may need to recreate it. This can be done through the relevant transaction codes or customizing settings in SAP.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the Business Partner data to identify and rectify any inconsistencies. This can often be done using transaction BP or specific reports designed for data consistency.
  
  
  
  Review Configuration:
  
  Check the configuration settings for Business Partner hierarchies in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  
  Transport Logs:
  
  If the issue arose after a transport, review the transport logs to identify any errors or warnings that may indicate what went wrong during the transport process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to Business Partner management, such as BP, CRMD_ORDER, and BP_HIERARCHY.
  SAP Documentation: Review SAP documentation related to Business Partner hierarchies for best practices and troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the CRM_BUPA_HIERARCHY016 error in your SAP system.