How To Fix CRM_BUPA_FRG0140405 - You cannot edit sales office data. Check mapping to SD sales office &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_FRG0140 - Service BP Sales Data

• Message number: 405

• Message text: You cannot edit sales office data. Check mapping to SD sales office &1.

What causes this issue?

The sales office in Service is no longer mapped to the corresponding
Sales and Distribution (SD) sales office &V1&.
The following causes could apply:
The mapping has been deleted in Customizing.
The sales office attribute has been removed from the sales office.
The sales office has been deleted.

System Response

You cannot edit the sales office data or the assigned sales group data.
This is to prevent inconsistencies between SD and Service.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

You must restore the mapping between the sales office in Service and the
corresponding SD sales office &V1&. Depending on what caused the mapping
to be dissolved, you have the following options:
Reassign the corresponding attribute to the affected sales office in
Service and restore the mapping to the SD sales office &V1& in
Customizing for <LS>Service</>.
Assign another sales office of the same Service sales organization to
the SD sales office &V1& and define the corresponding mapping in
Customizing for <LS>Service</>.
You perform the above tasks in the following places:
Organizational management in Service
Customizing for <LS>Service</> under <LS>Master Data</> ->
<LS>Organizational Management</> -> <LS>Assignment of Organizational
Units to SD</> -> <LS>Assign Service Sales Offices to SD Sales Offices
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_FRG0140405 - You cannot edit sales office data. Check mapping to SD sales office &1. ?

  The SAP error message CRM_BUPA_FRG0140405 indicates that there is an issue with editing sales office data in the Customer Relationship Management (CRM) system. This error typically arises when there is a mismatch or misconfiguration in the mapping between the CRM sales office and the corresponding Sales and Distribution (SD) sales office in the SAP system.
  Cause:
  
  Mapping Issues: The sales office in the CRM system is not correctly mapped to the corresponding sales office in the SD module. This can happen if the sales office has not been defined in the SD system or if there are discrepancies in the configuration.
  Authorization Issues: The user may not have the necessary authorizations to edit the sales office data.
  Data Consistency: There may be inconsistencies in the data between the CRM and SD systems, especially if they are integrated but not properly synchronized.
  
  Solution:
  
  
  Check Mapping:
  
  Go to the configuration settings in the SAP system and verify the mapping between the CRM sales office and the SD sales office.
  Ensure that the sales office in CRM is correctly assigned to a valid sales office in the SD module.
  
  
  
  Maintain Sales Office:
  
  If the sales office does not exist in the SD module, you may need to create it. This can typically be done in the SPRO transaction under the Sales and Distribution settings.
  Ensure that all relevant data (like address, contact details, etc.) is correctly maintained for the sales office.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to edit sales office data. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Data Synchronization:
  
  If the CRM and SD systems are integrated, ensure that data synchronization processes are functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional troubleshooting steps or patches that may be available.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SU01 for user authorization checks, and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CRM_BUPA_FRG0140405.