How To Fix CRM_BUPA_FRG0130460 - IBAN of SEPA mandate &1 and bank &2 (&3 &4) are different

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_FRG0130 -

• Message number: 460

• Message text: IBAN of SEPA mandate &1 and bank &2 (&3 &4) are different

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_FRG0130460 - IBAN of SEPA mandate &1 and bank &2 (&3 &4) are different ?

  The SAP error message CRM_BUPA_FRG0130460 indicates a mismatch between the IBAN (International Bank Account Number) associated with a SEPA (Single Euro Payments Area) mandate and the bank details provided in the system. This error typically arises in the context of managing customer data, particularly when dealing with payment processing and mandates in the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when:
  
  The IBAN specified in the SEPA mandate does not match the IBAN associated with the bank account details in the customer master data.
  There may be discrepancies in the bank details, such as incorrect entries or outdated information.
  The SEPA mandate may have been created with incorrect or incomplete information.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Verify IBAN and Bank Details:
  
  Check the IBAN in the SEPA mandate and ensure it matches the IBAN in the customer’s bank details.
  Ensure that the bank account information (bank name, account number, etc.) is correctly entered in the system.
  
  
  
  Update Customer Master Data:
  
  If the IBAN in the SEPA mandate is correct, update the customer master data with the correct bank details.
  If the bank details are correct, you may need to update the SEPA mandate with the correct IBAN.
  
  
  
  Recreate the SEPA Mandate:
  
  If discrepancies persist, consider deleting the existing SEPA mandate and creating a new one with the correct information.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific guidelines on managing SEPA mandates and customer bank details.
  
  
  
  Check for Customizations:
  
  If your organization has custom developments or enhancements in the SAP system, ensure that they are not causing the issue.
  
  
  
  Related Information:
  
  SEPA Mandate: A SEPA mandate is a document that authorizes a creditor to collect payments from a debtor's bank account. It is essential for processing direct debits in the SEPA zone.
  IBAN Format: Ensure that the IBAN is in the correct format, as per the country-specific requirements.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to SEPA mandates and bank details.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.