How To Fix CRM_BUPA_FRG0130462 - SEPA mandate &1 is not usable because of status "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_FRG0130 -

• Message number: 462

• Message text: SEPA mandate &1 is not usable because of status "&2"

Only mandates with the status 'Active' (1), 'To Be Confirmed' (2),
'Entered' (0) or 'Locked' (3) can be assigned to a contract account.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_FRG0130462 - SEPA mandate &1 is not usable because of status "&2" ?

  The SAP error message CRM_BUPA_FRG0130462 indicates that a SEPA mandate (Single Euro Payments Area mandate) is not usable due to its current status. This error typically arises in the context of managing customer payments and mandates in the SAP Customer Relationship Management (CRM) system.
  Cause:
  The error message is triggered when the system attempts to use a SEPA mandate that is in a status that does not allow it to be processed. Common statuses that can lead to this error include:
  
  Inactive: The mandate is not active and cannot be used for transactions.
  Expired: The mandate has reached its expiration date.
  Revoked: The mandate has been canceled by the customer or the organization.
  Pending: The mandate is still in the process of being approved or activated.
  
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check the Mandate Status:
  
  Navigate to the relevant transaction or application in SAP where you can view the SEPA mandates.
  Look for the specific mandate referenced in the error message (indicated by &1) and check its status (indicated by &2).
  
  
  
  Update the Mandate:
  
  If the mandate is inactive, expired, or revoked, you may need to reactivate it, create a new mandate, or obtain a new authorization from the customer.
  If the mandate is pending, ensure that any required approvals or actions are completed.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to SEPA mandates for specific instructions on how to manage mandate statuses.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  SEPA Mandate Management: Understanding how SEPA mandates work within SAP is crucial. Familiarize yourself with the processes for creating, managing, and monitoring mandates.
  Transaction Codes: You may need to use specific transaction codes in SAP to view or edit mandates, such as BP (Business Partner) or CRM_ORDER (for CRM orders).
  Regulatory Compliance: Ensure that your organization complies with SEPA regulations, as this can affect the validity and usability of mandates.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.