How To Fix CRM_BUPA_DQA036 - Cleansing case &1 changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_DQA -

• Message number: 036

• Message text: Cleansing case &1 changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_DQA036 - Cleansing case &1 changed ?

  The SAP error message CRM_BUPA_DQA036, which states "Cleansing case &1 changed," typically relates to issues in the data quality management process within the SAP Customer Relationship Management (CRM) system. This error often occurs when there are changes made to a cleansing case that is being processed, which can disrupt the data cleansing workflow.
  Cause:
  
  Concurrent Changes: The cleansing case may have been modified by another user or process while you were trying to access or process it.
  Data Locking: The system may have locked the cleansing case due to ongoing operations, preventing you from making further changes or accessing it.
  Inconsistent Data: There may be inconsistencies in the data that the cleansing case is trying to resolve, leading to changes in the case status or details.
  
  Solution:
  
  Refresh the Cleansing Case: If you suspect that the case has been modified, refresh the case in your session to get the latest data.
  Check for Locks: Investigate if the cleansing case is locked by another user or process. You can use transaction codes like SM12 to check for locks.
  Review Changes: If you have access, review the change logs or history of the cleansing case to understand what modifications were made and by whom.
  Retry the Operation: After ensuring that no other processes are interfering, try to perform the operation again.
  Consult Documentation: Refer to SAP documentation or notes related to data quality management for any specific guidelines or troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and data quality management tools.
  SAP Notes: Search for SAP Notes related to CRM data quality management for any known issues or patches that may address this error.
  User Permissions: Ensure that you have the necessary permissions to access and modify cleansing cases in the CRM system.
  
  By following these steps, you should be able to address the error message CRM_BUPA_DQA036 effectively.