How To Fix CRM_BUPA_CLEARING013 - Case cannot be rejected; merge has already started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 013

• Message text: Case cannot be rejected; merge has already started

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING013 - Case cannot be rejected; merge has already started ?

  The SAP error message CRM_BUPA_CLEARING013 indicates that a case cannot be rejected because a merge process has already started for the business partner involved. This typically occurs in the context of Customer Relationship Management (CRM) when dealing with business partner data, particularly during the merging of duplicate business partners.
  Cause:
  The error arises when you attempt to reject a case (such as a request to merge business partners) that is already in the process of being merged. This means that the system has already initiated the merge operation, and therefore, it cannot allow further actions like rejection until the merge process is completed.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Merge Status: Verify the status of the merge operation. You can do this by checking the relevant transaction or report that shows the status of business partner merges.
  
  
  Wait for Completion: If the merge process is still ongoing, you may need to wait until it is completed. Once the merge is finalized, you should be able to reject the case if necessary.
  
  
  Review Logs: Check the system logs or application logs for any additional information regarding the merge process. This may provide insights into why the merge is taking longer than expected.
  
  
  Consult with IT Support: If the merge seems to be stuck or taking an unusually long time, it may be necessary to consult with your IT support team or SAP Basis team. They can investigate further and determine if there are any underlying issues with the system.
  
  
  Use Transaction Codes: You can use transaction codes like BP (Business Partner) or CRMD_ORDER (for CRM Order Management) to navigate and check the status of business partners and cases.
  
  
  Re-attempt Action: Once the merge process is complete, you can re-attempt to reject the case if that is still your intention.
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM can help in troubleshooting similar issues.
  Merge Process: Familiarize yourself with the business partner merge process, including how to initiate, monitor, and complete merges.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or solutions for this error message.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.