How To Fix CRM_BUPA_BOL065 - User &1 is currently being processed by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_BOL -

• Message number: 065

• Message text: User &1 is currently being processed by &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_BOL065 - User &1 is currently being processed by &2 ?

  The SAP error message CRM_BUPA_BOL065 indicates that a user is currently being processed by another user or transaction in the system. This typically occurs in the context of Business Partner (BP) processing in SAP CRM, where concurrent access to the same business partner data is restricted to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: The error usually arises when two users attempt to edit or process the same business partner record simultaneously.
  Locking Mechanism: SAP uses a locking mechanism to ensure data integrity. When one user is editing a business partner, the system locks that record for other users until the first user completes their transaction.
  Long-running Transactions: If a transaction takes a long time to complete, it can lead to other users encountering this error while trying to access the same record.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their transaction. Once the lock is released, you can try accessing the business partner again.
  Identify the Lock: If you have the necessary authorizations, you can use transaction code SM12 to check for locks on the business partner. This will show you which user is currently holding the lock.
  Contact the User: If you identify the user who is holding the lock, you can contact them to see if they can complete their transaction or release the lock.
  Transaction Monitoring: If this issue occurs frequently, consider monitoring the transactions that are causing the locks and optimizing them to reduce processing time.
  System Configuration: In some cases, it may be necessary to review the system configuration or consult with your SAP Basis team to ensure that the locking mechanism is functioning as intended.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view locks), SM21 (to check system logs), and ST22 (to check dumps) for troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address this issue.
  User Training: Ensure that users are trained on how to properly handle business partner records to minimize the chances of concurrent access issues.
  
  If the problem persists despite following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.