How To Fix CRM_BTIL_CUST028 - Cancel search help due to inconsistency in table &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BTIL_CUST - Business Transaction Interaction Layer

• Message number: 028

• Message text: Cancel search help due to inconsistency in table &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BTIL_CUST028 - Cancel search help due to inconsistency in table &1 ?

  The SAP error message CRM_BTIL_CUST028, which states "Cancel search help due to inconsistency in table &1," typically indicates that there is an inconsistency or corruption in a specific database table that is being accessed during a search operation in the SAP CRM system. This inconsistency can prevent the system from retrieving the necessary data, leading to the error message.
  Causes:
  
  Data Inconsistency: The most common cause is that the data in the specified table (denoted by &1) is inconsistent or corrupted. This could be due to incomplete data entries, failed updates, or issues during data migration.
  Custom Development: If there are custom developments or enhancements that interact with the table, they may not be handling data correctly, leading to inconsistencies.
  Database Issues: There could be underlying database issues, such as locks, deadlocks, or corruption in the database itself.
  Transport Issues: If the table structure or data was transported from one system to another, there may have been issues during the transport process.
  
  Solutions:
  
  Check Table Consistency: Use transaction codes like SE11 or SE16 to check the contents of the table specified in the error message. Look for any anomalies or incomplete records.
  Run Consistency Checks: If applicable, run any standard SAP consistency checks or repair programs that are designed to fix inconsistencies in the specific table.
  Review Custom Code: If there are custom developments, review the code to ensure that it is correctly handling data and not causing inconsistencies.
  Database Maintenance: Perform database maintenance tasks, such as re-indexing or checking for database corruption. This may require the assistance of a database administrator.
  Transport Review: If the issue arose after a transport, review the transport logs and ensure that all necessary objects were transported correctly.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on resolving inconsistencies in the affected table.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE11 (Data Dictionary), SE16 (Data Browser), and SE37 (Function Module) to investigate the issue further.
  SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the table name and any relevant logs.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with, as it may provide insights into common issues and their resolutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the inconsistency in the specified table.