How To Fix CRM_BTIL_CUST026 - Class '&2' derived from object '&1' could not be instantiated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BTIL_CUST - Business Transaction Interaction Layer

• Message number: 026

• Message text: Class '&2' derived from object '&1' could not be instantiated

What causes this issue?

The system recognized an error when attempting to create an instance
for class &V2&. Cause of the error could be the following:
* The class is not available or not active
* The instantiating class CL_CRM_OBJ_FACTORY_BTIL is not entered as
'Friend' in class &V2&
* Interface &V3& used to type the instance variable is not entered in
class &V2&

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BTIL_CUST026 - Class '&2' derived from object '&1' could not be instantiated ?

  The SAP error message CRM_BTIL_CUST026 indicates that a specific business transaction instance could not be instantiated due to an issue with the class or object involved. This error typically arises in the context of SAP Customer Relationship Management (CRM) when the system is unable to create an instance of a business transaction because the specified class or object is not available or is incorrectly configured.
  Causes:
  
  Missing Class or Object: The class specified in the error message may not exist in the system or may not be properly defined.
  Incorrect Configuration: The configuration settings for the business transaction may be incorrect, leading to the inability to instantiate the required class.
  Authorization Issues: The user may not have the necessary authorizations to access the class or object.
  Transport Issues: If the system has recently undergone a transport, the required objects may not have been transported correctly.
  Custom Development Issues: If there are custom classes or enhancements, they may not be implemented correctly or may have errors.
  
  Solutions:
  
  Check Class/Object Existence: Verify that the class and object mentioned in the error message exist in the system. You can do this by using transaction codes like SE80 (Object Navigator) or SE24 (Class Builder).
  Review Configuration: Check the configuration settings for the business transaction in the CRM customizing settings (transaction SPRO). Ensure that all necessary settings are correctly defined.
  Authorization Check: Ensure that the user has the necessary authorizations to access the class or object. You can check this using transaction SU53 or by reviewing the user's roles and authorizations.
  Transport Review: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly. You may need to re-transport missing objects.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant classes to identify where the instantiation is failing.
  Consult Documentation: Review any related documentation or notes from SAP that may provide insights into the specific class or object in question.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  SAP Help Documentation: Refer to the official SAP Help documentation for CRM to understand the context of the business transaction and its configuration.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.