How To Fix CRM_BSP_PERS013 - Enter new password

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PERS - Messages for personalization

• Message number: 013

• Message text: Enter new password

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PERS013 - Enter new password ?

  The SAP error message CRM_BSP_PERS013, which prompts the user to "Enter new password," typically occurs in the context of user authentication and password management within the SAP CRM (Customer Relationship Management) system. This message is often seen when a user is required to change their password, either because it has expired or due to security policies that mandate regular password updates.
  Cause:
  
  Password Expiration: The user's password has expired based on the system's password policy.
  Initial Password Setup: The user is logging in for the first time and must set a new password.
  Security Policy: The system may have security settings that require users to change their passwords periodically.
  Account Lockout: In some cases, if there have been multiple failed login attempts, the system may require a password change.
  
  Solution:
  To resolve the CRM_BSP_PERS013 error, the user should follow these steps:
  
  
  Enter a New Password:
  
  When prompted, enter a new password that meets the system's password complexity requirements (e.g., length, special characters, etc.).
  Confirm the new password by entering it again in the confirmation field.
  
  
  
  Check Password Policy:
  
  Ensure that the new password complies with the organization's password policy. This may include minimum length, use of uppercase and lowercase letters, numbers, and special characters.
  
  
  
  Contact System Administrator:
  
  If the user is unable to change the password or if there are issues with the password policy, they should contact their system administrator or IT support for assistance.
  
  
  
  Use Password Reset Functionality:
  
  If available, use the password reset functionality provided by the SAP system, which may allow users to reset their passwords without needing to log in.
  
  
  
  Related Information:
  
  User Management: Administrators can manage user accounts and password policies through transaction codes like SU01 (User Maintenance) and SU01D (Display User).
  Password Policy Configuration: The password policy can be configured in the system settings, which may include parameters for password length, expiration, and complexity.
  SAP Notes: Check SAP Notes for any specific issues or patches related to password management in your version of SAP CRM.
  
  If the problem persists after following these steps, further investigation may be required, potentially involving SAP support or consulting documentation specific to the version of SAP CRM being used.