How To Fix CRM_BSP_PERS012 - The settings are reset to default

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PERS - Messages for personalization

• Message number: 012

• Message text: The settings are reset to default

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PERS012 - The settings are reset to default ?

  The SAP error message CRM_BSP_PERS012 indicates that the personalization settings for a Business Server Page (BSP) application have been reset to their default values. This can occur for various reasons, and understanding the cause and potential solutions can help you address the issue effectively.
  Causes:
  
  User Action: The user may have manually reset their personalization settings.
  System Configuration: Changes in system configuration or updates may lead to the resetting of personalization settings.
  Authorization Issues: If a user does not have the necessary authorizations, their personalized settings may not be saved correctly.
  Technical Issues: Bugs or issues in the BSP application or the underlying SAP system can lead to unexpected behavior, including resetting settings.
  Session Timeout: If a user’s session times out, any unsaved personalization changes may be lost.
  
  Solutions:
  
  Reapply Personalization: If the settings have been reset, users can reapply their personalization settings through the BSP application interface.
  Check User Authorizations: Ensure that the user has the necessary authorizations to save personalization settings. This may involve checking roles and permissions in the SAP system.
  Review System Logs: Check the system logs for any errors or warnings that may provide insight into why the settings were reset.
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues with the BSP application or the specific error message. SAP Notes often provide patches or workarounds.
  System Configuration Review: If the issue persists, review any recent changes to system configuration or updates that may have affected personalization settings.
  Contact SAP Support: If the problem cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  BSP Personalization: Understanding how personalization works in BSP applications can help users manage their settings more effectively.
  User Training: Providing training for users on how to personalize their settings and the implications of resetting them can reduce confusion.
  Documentation: Refer to SAP documentation for detailed information on BSP applications and personalization features.
  
  By following these steps, you should be able to address the CRM_BSP_PERS012 error and restore or manage personalization settings effectively.