How To Fix CRM_BSP_CUSTCHECK023 - Application &1: Event &2 was triggered but not handled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_CUSTCHECK - CRM: Blueprint - Consistency Check

• Message number: 023

• Message text: Application &1: Event &2 was triggered but not handled

What causes this issue?

In application &V1& (view &V3&), event &V2& is triggered, therefore
there is a toolbar button, tab page button or ViewSwitch button which
generates this event. However, there is no corresponding entry in the
blueprint table for handling this event.

System Response

Each event that is generated must also be handled.

How to fix this error?

Make a suitable entry in the blueprint table.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_CUSTCHECK023 - Application &1: Event &2 was triggered but not handled ?

  The SAP error message CRM_BSP_CUSTCHECK023 indicates that an event was triggered in the application, but there was no corresponding handler to process that event. This typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when using the Business Server Pages (BSP) framework.
  Cause:
  
  Missing Event Handler: The most common cause of this error is that the event that was triggered does not have a defined handler in the BSP application. This can happen if the application was customized and the necessary event handling logic was not implemented.
  Incorrect Configuration: There may be a misconfiguration in the BSP application or the event handling settings.
  Custom Code Issues: If there are custom enhancements or modifications in the BSP application, they may not properly handle certain events.
  Version Mismatch: Sometimes, if there are updates or changes in the underlying SAP system, the BSP application may not be compatible with the new version.
  
  Solution:
  
  Check Event Handlers: Review the BSP application code to ensure that there is a handler defined for the event that is being triggered. You can do this by checking the event handling methods in the BSP application.
  Implement Missing Handlers: If the handler is missing, you will need to implement it. This involves writing the necessary ABAP code to handle the event appropriately.
  Review Custom Code: If there are custom enhancements, review the code to ensure that it correctly handles all events. Debugging the application may help identify where the issue lies.
  Configuration Review: Check the configuration settings for the BSP application to ensure that they are set up correctly and that all necessary components are in place.
  Consult Documentation: Refer to SAP documentation or notes related to the specific BSP application you are working with. There may be known issues or additional configuration steps required.
  Testing: After making changes, thoroughly test the application to ensure that the event is now being handled correctly and that no new issues have been introduced.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on handling events in BSP applications.
  BSP Application Development: Familiarize yourself with the BSP application development guidelines and best practices to avoid similar issues in the future.
  Debugging Tools: Utilize SAP debugging tools to trace the execution flow and identify where the event handling is failing.
  Community Forums: Engage with SAP community forums or support channels for additional insights or similar experiences from other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to handle the event appropriately in your SAP CRM application.