How To Fix CRM_BOL023 - Could not load a saved search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BOL - Message Class for Business Object Layer

• Message number: 023

• Message text: Could not load a saved search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BOL023 - Could not load a saved search ?

  The SAP error message CRM_BOL023: Could not load a saved search typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to retrieve a saved search configuration. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Authorization: The user may not have the necessary authorizations to access the saved search.
  Deleted or Inactive Search: The saved search may have been deleted or is no longer active in the system.
  Technical Issues: There could be technical issues with the Business Object Layer (BOL) or the underlying database.
  Corrupted Data: The saved search data might be corrupted or improperly configured.
  System Configuration Changes: Recent changes in system configuration or updates may have affected the saved search functionality.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the saved search. This can be done by checking the user roles and permissions in the SAP system.
  
  
  
  Verify Saved Search Existence:
  
  Check if the saved search still exists in the system. You can do this by navigating to the relevant area in the CRM application where saved searches are managed.
  
  
  
  Recreate the Saved Search:
  
  If the saved search is missing or corrupted, consider recreating it. This involves setting up the search criteria again and saving it.
  
  
  
  Check for Technical Issues:
  
  Look into the system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  If there are technical issues, you may need to involve your technical team or SAP Basis team to investigate further.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  System Configuration Review:
  
  If recent changes were made to the system, review those changes to see if they could have impacted the saved search functionality.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to saved searches, such as CRMD_ORDER or CRMD_ORDERADM_H, where you can manage and view saved searches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation for CRM and BOL to understand how saved searches are structured and managed.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.