How To Fix CRM_BCB002 - Other characters than '[phone]' in phone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BCB - Business Communication Broker (BCB)

• Message number: 002

• Message text: Other characters than '[phone]' in phone number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BCB002 - Other characters than '[phone]' in phone number ?

  The SAP error message CRM_BCB002 indicates that there are invalid characters in a phone number field. Specifically, the system expects the phone number to contain only numeric characters (0-9) and the plus sign (+) for international dialing formats. Any other characters, such as spaces, dashes, parentheses, or letters, will trigger this error.
  Cause:
  The error occurs when:
  
  The phone number entered contains characters that are not allowed (e.g., spaces, dashes, letters).
  The phone number format does not conform to the expected format of either a local or international number.
  
  Solution:
  To resolve this error, you should:
  
  
  Check the Phone Number: Review the phone number you are trying to enter. Ensure it only contains:
  
  The plus sign (+) at the beginning (for international numbers).
  Numeric digits (0-9).
  
  
  
  Remove Invalid Characters: Eliminate any invalid characters such as:
  
  Spaces
  Dashes (-)
  Parentheses (())
  Letters or any other special characters
  
  
  
  Re-enter the Phone Number: After cleaning up the phone number, re-enter it into the system.
  
  
  Validation: If you are using a form or interface that allows for phone number input, ensure that it has validation rules in place to prevent the entry of invalid characters in the future.
  
  
  Related Information:
  
  
  Phone Number Formats: Familiarize yourself with the correct formats for local and international phone numbers. For example:
  
  Local: 1234567890
  International: [phone]
  
  
  
  SAP Documentation: Refer to SAP's official documentation or help resources for more details on data entry requirements and validation rules for phone numbers in the CRM module.
  
  
  User Training: If this error is common among users, consider providing training or guidelines on how to correctly enter phone numbers in the system.
  
  
  By following these steps, you should be able to resolve the CRM_BCB002 error and successfully enter valid phone numbers into the SAP system.