How To Fix CRM_AUI_BTINDEX125 - Cannot perform update for main category &1; main category not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_BTINDEX - Messages for Inbox BT Index

• Message number: 125

• Message text: Cannot perform update for main category &1; main category not supported

What causes this issue?

An update for the main category cannot be performed because the main
category is not configured in Customizing for the agent inbox (inbox).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the settings in Customizing for <LS>Customer Management</> under
<LS>Interaction Center WebClient</> -> <LS>Agent Inbox</> -> <LS>Inbox
Search Definitions</> -> <LS>Define Item Types for Searches</>.
If you no longer use the main category in the inbox, choose <LS>Remove
</> to remove the corresponding entries in the relevant inbox search
table.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_BTINDEX125 - Cannot perform update for main category &1; main category not supported ?

  The SAP error message CRM_AUI_BTINDEX125 indicates that there is an issue with updating a main category in the Business Transaction (BT) index. This error typically arises when the main category specified is not supported or recognized by the system.
  Cause:
  
  Unsupported Main Category: The main category you are trying to update may not be defined in the system or is not supported for the operation you are attempting.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the main category from being recognized.
  Data Inconsistencies: There could be inconsistencies in the data that are causing the system to reject the update.
  Missing Authorizations: The user may not have the necessary authorizations to perform the update on the specified main category.
  
  Solution:
  
  Check Main Category Definition: Verify that the main category you are trying to use is correctly defined in the system. You can do this by checking the configuration settings in the CRM system.
  Review Configuration: Ensure that the configuration for Business Transaction types and categories is set up correctly. This may involve checking the customizing settings in transaction SPRO.
  Data Validation: Validate the data being used for the update. Ensure that all required fields are populated and that the data adheres to the expected formats.
  User Authorizations: Check the user authorizations to ensure that the user has the necessary permissions to perform updates on the specified main category.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or additional troubleshooting steps.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure and gather more information about the error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to Business Transaction configuration, such as SPRO for customizing settings.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.