How To Fix CRM_AUI_BTINDEX115 - Update for task &1 cannot be performed; task is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_BTINDEX - Messages for Inbox BT Index

• Message number: 115

• Message text: Update for task &1 cannot be performed; task is not supported

What causes this issue?

An update for the task cannot be performed because the task is not
configured in Customizing for the agent inbox (inbox).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the settings in the following Customizing activities in
Customizing for <LS>Customer Management </>under <LS>Interaction Center
WebClient</> -> <LS>Agent Inbox</>:
<LS>Settings for Asynchronous Inbound Processing</> -> <LS>Assign
Standard Tasks to Communication Methods</>
<LS>Inbox Search Definitions</> -> <LS>Define Item Types for Searches</>
If you no longer use the task in the inbox, choose <LS>Remove </>to
remove the corresponding entries in the relevant inbox search table.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_BTINDEX115 - Update for task &1 cannot be performed; task is not supported ?

  The SAP error message CRM_AUI_BTINDEX115 indicates that an update for a specific task cannot be performed because the task is not supported. This error typically arises in the context of Business Transaction Management within SAP CRM (Customer Relationship Management) systems.
  Cause:
  
  Unsupported Task Type: The task you are trying to update may not be supported for the operation you are attempting. This could be due to the task being in a status that does not allow updates or because the task type itself does not support the operation.
  Configuration Issues: There may be configuration settings in the CRM system that restrict certain operations on specific task types.
  Data Integrity Issues: The data associated with the task may be incomplete or corrupted, leading to the inability to perform the update.
  Authorization Issues: The user may not have the necessary permissions to perform the update on the specified task.
  
  Solution:
  
  Check Task Type: Verify the type of task you are trying to update and ensure that it is supported for the operation you are attempting. Refer to the SAP documentation for the specific task type.
  Review Task Status: Ensure that the task is in a status that allows updates. If the task is completed or in a closed status, you may need to reopen it or create a new task.
  Configuration Review: Check the configuration settings in the CRM system to ensure that the task type is set up correctly and that the necessary operations are allowed.
  Data Validation: Validate the data associated with the task to ensure that it is complete and not corrupted. You may need to correct any inconsistencies.
  Authorization Check: Ensure that the user attempting to perform the update has the necessary authorizations. You may need to consult with your SAP security team to verify user roles and permissions.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed information on Business Transaction Management and task management in SAP CRM.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER for managing business transactions) that may help in troubleshooting the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.