How To Fix CRM_AUI_BTINDEX110 - To use this feature, activate business function CRM_IC_INBOX_2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AUI_BTINDEX - Messages for Inbox BT Index

• Message number: 110

• Message text: To use this feature, activate business function CRM_IC_INBOX_2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AUI_BTINDEX110 - To use this feature, activate business function CRM_IC_INBOX_2 ?

  The SAP error message CRM_AUI_BTINDEX110 indicates that a specific business function, CRM_IC_INBOX_2, needs to be activated in order to use a certain feature within the SAP CRM system. This error typically arises when users attempt to access functionalities related to the Interaction Center (IC) inbox that are dependent on this business function.
  Cause:
  The error occurs because the required business function CRM_IC_INBOX_2 is not activated in your SAP system. This business function is necessary for enabling certain features related to the Interaction Center, such as enhanced inbox functionalities, improved user interfaces, or additional processing capabilities.
  Solution:
  To resolve this error, you need to activate the business function CRM_IC_INBOX_2. Here are the steps to do this:
  
  
  Access the SAP System:
  Log in to your SAP system with appropriate authorizations.
  
  
  Navigate to the Business Function Activation:
  
  Go to transaction code SFW5 (Switch Framework).
  This will take you to the Business Function Activation screen.
  
  
  
  Find the Business Function:
  
  In the list of available business functions, look for CRM_IC_INBOX_2.
  You may need to filter or search for it if the list is extensive.
  
  
  
  Activate the Business Function:
  
  Select the checkbox next to CRM_IC_INBOX_2 to activate it.
  Save your changes.
  
  
  
  Transport Changes (if necessary):
  
  If you are working in a development environment, ensure that the changes are transported to the quality and production environments as needed.
  
  
  
  Test the Functionality:
  
  After activation, log out and log back in to the system.
  Test the functionality that was previously causing the error to ensure it is now working correctly.
  
  
  
  Related Information:
  
  Business Functions: Business functions in SAP are used to enable or disable specific features and functionalities in the system. They are part of the enhancement framework and can be activated based on business requirements.
  SAP Notes: Check for any relevant SAP Notes that may provide additional information or prerequisites for activating the business function.
  Authorization: Ensure that you have the necessary authorizations to activate business functions. If you do not have the required permissions, you may need to contact your SAP Basis or system administrator.
  System Impact: Be aware that activating a business function may have implications on existing processes or custom developments. It is advisable to review the impact and test thoroughly in a non-production environment before moving to production.
  
  By following these steps, you should be able to resolve the error and utilize the desired features in your SAP CRM system.