How To Fix CRM_ATP_TOOL011 - The CRM release has not been specified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 011

• Message text: The CRM release has not been specified

What causes this issue?

The system has found that there are items that are relevant for
availability check and for which follow-up actions still have to be
carried out. These follow-up actions vary from release to release.
Therefore the system queries the release. In table CVERS_TXT, the STEXT
field should contain an entry for the release with the identification
BBPCRMX.YY. However, the system did not find such an entry.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

During installation, the STEXT field is filled with the component name.
The field should have the correct content. Please contact your system
administrator.

Procedure for System Administrators

Check whether there is an entry for component BBPCRM:
Choose <LS>System -> Status.</>
Choose <LS>Component information</> (on the righthand side below the
<LS>Component version</> field)
If there is no entry, there is probably an installation problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ATP_TOOL011 - The CRM release has not been specified ?

  The SAP error message CRM_ATP_TOOL011 indicates that the CRM release has not been specified in the system. This error typically arises in the context of Advanced ATP (Available-to-Promise) functionalities within SAP CRM (Customer Relationship Management) systems.
  Cause:
  The error occurs when the system is unable to determine the CRM release version that is required for processing certain functionalities or transactions. This can happen due to:
  
  Missing Configuration: The CRM release might not be configured in the system settings.
  System Upgrade: If the system has recently been upgraded or patched, the configuration might have been reset or lost.
  Incorrect Customization: Custom settings or modifications may have inadvertently removed or altered the CRM release specification.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant configuration settings for CRM and ATP.
  Ensure that the CRM release is specified correctly in the configuration settings.
  
  
  
  Maintain CRM Release:
  
  In the configuration settings, look for the section related to Advanced ATP or CRM settings.
  Specify the correct CRM release version if it is missing.
  
  
  
  Review System Upgrade:
  
  If the error occurred after a system upgrade, review the upgrade documentation to ensure that all necessary post-upgrade steps were completed.
  Check if any specific notes or patches need to be applied to restore the configuration.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the CRM settings.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message. There may be specific fixes or recommendations provided by SAP.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality that was causing the error to ensure that it has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management and SCC4 for client settings.
  Documentation: Review SAP documentation related to Advanced ATP and CRM configuration for detailed guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.