How To Fix CRM_ATP_TOOL010 - ATP information could not be obtained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 010

• Message text: ATP information could not be obtained

What causes this issue?

For one of the following reasons, the system could not receive any
availability information:
The relevant ATP System is not available.
Availability information was deactivated in customizing for Customer
Relationship Management, for example, under <LS> Basic Functions ->
Availability Check -> Availability Check Using SAP APO -> Define
Middleware Parameters: Availability Check Using SAP APO</>.
If you use an SAP APO System as an ATP System, it could be that this
system is available, however, the LiveCache is currently not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ATP_TOOL010 - ATP information could not be obtained ?

  The SAP error message "CRM_ATP_TOOL010: ATP information could not be obtained" typically occurs in the context of Advanced Available-to-Promise (ATP) checks in SAP CRM (Customer Relationship Management) systems. This error indicates that the system was unable to retrieve the necessary ATP data for a specific product or order.
  Causes:
  
  
  Master Data Issues: The material master data or product master data may not be properly maintained. This includes missing or incorrect information related to availability checks, stock levels, or product status.
  
  
  
  Configuration Issues: The ATP check configuration may not be set up correctly in the system. This includes settings in the material master, sales order type, or ATP configuration in the system.
  
  
  Stock Availability: There may be no stock available for the requested product, or the stock may be blocked or reserved for other orders.
  
  
  System Performance: Temporary system performance issues or database locks may prevent the ATP check from being executed successfully.
  
  
  Authorization Issues: The user