How To Fix CRM_ATP_TOOL010 - ATP information could not be obtained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 010

• Message text: ATP information could not be obtained

What causes this issue?

For one of the following reasons, the system could not receive any
availability information:
The relevant ATP System is not available.
Availability information was deactivated in customizing for Customer
Relationship Management, for example, under <LS> Basic Functions ->
Availability Check -> Availability Check Using SAP APO -> Define
Middleware Parameters: Availability Check Using SAP APO</>.
If you use an SAP APO System as an ATP System, it could be that this
system is available, however, the LiveCache is currently not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ATP_TOOL010 - ATP information could not be obtained ?

  The SAP error message "CRM_ATP_TOOL010: ATP information could not be obtained" typically occurs in the context of Advanced Available-to-Promise (ATP) checks in SAP CRM (Customer Relationship Management) systems. This error indicates that the system was unable to retrieve the necessary ATP data for a specific product or order.
  Causes:
  
  
  Master Data Issues: The material master data or product master data may not be properly maintained. This includes missing or incorrect information related to availability checks, stock levels, or product status.
  
  
  Configuration Issues: The ATP check configuration may not be set up correctly in the system. This includes settings in the material master, sales order type, or ATP configuration in the system.
  
  
  Stock Availability: There may be no stock available for the requested product, or the stock may be blocked or reserved for other orders.
  
  
  System Performance: Temporary system performance issues or database locks may prevent the ATP check from being executed successfully.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access ATP data.
  
  
  Integration Issues: If the system is integrated with other systems (like SAP ECC or S/4HANA), there may be issues with data transfer or communication between systems.
  
  
  Solutions:
  
  
  Check Master Data: Verify that the material master data is complete and accurate. Ensure that the relevant fields for ATP checks are filled out correctly.
  
  
  Review Configuration: Check the ATP configuration settings in the system. Ensure that the correct settings are applied for the material and sales order type.
  
  
  Stock Check: Confirm that there is available stock for the product in question. Use transaction codes like MMBE to check stock levels.
  
  
  System Performance: If the issue is related to system performance, consider checking system logs or performance metrics. You may need to consult with your IT team to resolve any underlying performance issues.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform ATP checks. This may involve checking user roles and permissions.
  
  
  Integration Check: If the system is integrated with other systems, check for any issues in data transfer or communication. Ensure that all relevant systems are functioning correctly.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MMBE (Stock Overview), MD04 (Stock/Requirements List), and VA03 (Display Sales Order) to help diagnose the issue.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to ATP checks. You can search for relevant notes in the SAP Support Portal.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the ATP check is failing.
  
  
  Consult Documentation: Review SAP documentation related to ATP checks and CRM configuration for additional insights.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.