How To Fix CRM_ARCHIVE402 - &1 &2 cannot be archived because it is used in My Knowledge Entity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 402

• Message text: &1 &2 cannot be archived because it is used in My Knowledge Entity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE402 - &1 &2 cannot be archived because it is used in My Knowledge Entity ?

  The SAP error message CRM_ARCHIVE402 indicates that a specific object (in this case, identified by &1 and &2) cannot be archived because it is still being used in the "My Knowledge" entity within the SAP CRM system. This typically means that the object is still active or referenced in a way that prevents it from being archived.
  Cause:
  
  Active References: The object you are trying to archive is still referenced in the "My Knowledge" entity, which means it is actively being used in the system.
  Data Integrity: SAP enforces data integrity rules to ensure that archiving does not lead to orphaned records or inconsistencies in the database.
  
  Solution:
  To resolve this error and successfully archive the object, you can follow these steps:
  
  
  Identify Usage: Determine where the object is being used in the "My Knowledge" entity. You may need to check the specific records or instances that reference the object.
  
  
  Remove References: If possible, remove or deactivate the references to the object in the "My Knowledge" entity. This may involve:
  
  Deleting or deactivating the knowledge articles or entries that reference the object.
  Updating the records to remove the association with the object.
  
  
  
  Check for Dependencies: Ensure that there are no other dependencies or references to the object in other parts of the system that might prevent archiving.
  
  
  Re-attempt Archiving: Once you have removed the references, try to archive the object again.
  
  
  Consult Documentation: If you are unsure about how to proceed, consult the SAP documentation or reach out to your SAP support team for guidance specific to your system configuration.
  
  
  Related Information:
  
  Archiving in SAP: Archiving is a process in SAP that allows you to remove data from the database to improve performance and manage data growth. It is essential to follow the correct procedures to ensure that data integrity is maintained.
  My Knowledge Entity: This is a feature in SAP CRM that allows users to manage knowledge articles and related information. Understanding how this entity works can help in troubleshooting issues related to archiving.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message. SAP Notes often contain patches, updates, or workarounds for known issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.