How To Fix CRM_ARCHIVE031 - Item &1 of &2 is not distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 031

• Message text: Item &1 of &2 is not distributed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE031 - Item &1 of &2 is not distributed ?

  The SAP error message CRM_ARCHIVE031 indicates that a specific item in a document (like a sales order, service order, etc.) is not being distributed as expected. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues with the distribution of archived data or when trying to synchronize data between systems (like CRM and ERP).
  Causes:
  
  Missing or Incomplete Data: The item may not have all the necessary data required for distribution.
  Configuration Issues: There may be configuration problems in the distribution settings between the CRM and ERP systems.
  Status Issues: The item may be in a status that does not allow it to be distributed.
  Archiving Issues: If the item is archived, it may not be eligible for distribution.
  Custom Code or Enhancements: Custom developments or enhancements may interfere with the standard distribution process.
  
  Solutions:
  
  Check Item Data: Verify that all required fields for the item are filled out correctly and that the item is complete.
  Review Distribution Settings: Check the configuration settings for the distribution of documents in the CRM system. Ensure that the settings are correctly defined for the relevant document types.
  Check Item Status: Ensure that the item is in a status that allows for distribution. If it is in a status that prevents distribution, you may need to change it.
  Review Archiving Settings: If the item is archived, check the archiving settings and determine if the item should be distributed or if it needs to be unarchived first.
  Debug Custom Code: If there are custom developments, review the code to ensure it is not causing the issue. Debugging may be necessary to identify any problems.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view the order details or SARA for archiving-related tasks.
  Logs and Traces: Check application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to CRM distribution processes and archiving to ensure compliance with best practices.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.