How To Fix CRM_ARCHIVE008 - Item &1 of &2 does not have status 'Completed'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ARCHIVE - One Order Archiving

• Message number: 008

• Message text: Item &1 of &2 does not have status 'Completed'

What causes this issue?

The archivability check has shown that the given document cannot be
archived.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A document can be archived if it fulfills archivability criteria. These
criteria can vary according to archiving object. For further
information on the archivability check, see <ZK>Help -> SAP Library ->
SAP Customer Relationship Management -> CRM Cross-Application
Components -> Data Archiving</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ARCHIVE008 - Item &1 of &2 does not have status 'Completed' ?

  The SAP error message CRM_ARCHIVE008 indicates that an item in a document (like a sales order, service order, etc.) does not have the status 'Completed'. This error typically arises when you are trying to archive data in the SAP CRM system, and the system checks the status of the items to ensure they are eligible for archiving.
  Cause:
  
  Incomplete Processing: The item in question has not been fully processed or completed. This could mean that there are still open activities, tasks, or transactions associated with the item.
  Status Management: The item may be in a status that does not allow it to be archived. For example, it might be in a 'Pending', 'In Progress', or 'Cancelled' status.
  Dependencies: There may be dependencies on other documents or items that prevent the item from being marked as 'Completed'.
  
  Solution:
  
  Check Item Status: Review the status of the item in question. You can do this by navigating to the relevant document in the SAP CRM system and checking the status of each item.
  Complete Pending Activities: If there are any pending activities or tasks associated with the item, complete them. This may involve processing transactions, closing open tasks, or resolving any issues that are preventing the item from being marked as 'Completed'.
  Update Status: If the item is in a status that should be 'Completed', you may need to manually update the status. This can often be done through the document's processing options.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for specific steps on how to handle item statuses and archiving processes.
  Use Transaction Codes: You can use transaction codes like SARA (Archive Administration) to manage archiving processes and check for any logs or errors related to the archiving attempt.
  
  Related Information:
  
  Archiving Process: Understand the archiving process in SAP CRM, including the prerequisites for archiving and the necessary configurations.
  Status Management: Familiarize yourself with how statuses are managed in your specific SAP CRM implementation, as this can vary based on customizations.
  Error Logs: Check the error logs for more detailed information about why the item cannot be archived. This can provide insights into any underlying issues.
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.