How To Fix CRM_APPROVAL604 - Maintain any approval steps before changing status to "Awaiting Approval"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APPROVAL -

• Message number: 604

• Message text: Maintain any approval steps before changing status to "Awaiting Approval"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APPROVAL604 - Maintain any approval steps before changing status to "Awaiting Approval" ?

  The SAP error message CRM_APPROVAL604 indicates that there are no approval steps defined for the document or transaction you are trying to process, and you are attempting to change its status to "Awaiting Approval." This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with approval processes.
  Cause:
  The error arises because the system requires at least one approval step to be defined before a document can be set to "Awaiting Approval." If no approval steps are configured, the system cannot proceed with the status change, as it does not know how to handle the approval process.
  Solution:
  To resolve this error, you need to define the necessary approval steps for the document or transaction. Here are the steps you can take:
  
  
  Access the Approval Process Configuration:
  
  Navigate to the relevant configuration area in SAP CRM where approval processes are defined. This is usually found under the customizing settings (transaction code SPRO).
  
  
  
  Define Approval Steps:
  
  Create or modify the approval process to include the necessary approval steps. This may involve specifying the criteria for approval, the approvers, and any conditions that need to be met.
  
  
  
  Assign Approval Process to Document Type:
  
  Ensure that the approval process you defined is assigned to the relevant document type (e.g., sales order, service request) that you are working with.
  
  
  
  Test the Configuration:
  
  After defining the approval steps, try to change the status of the document to "Awaiting Approval" again to see if the error persists.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to change the status has the necessary authorizations to initiate the approval process.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  You may need to use transaction codes like SPRO for configuration, CRMD_ORDER for managing CRM orders, or CRMD_ORDERADM_H for handling order administration.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed guidance on configuring approval processes in SAP CRM.
  
  
  
  Support:
  
  If you continue to face issues, consider reaching out to your SAP support team or consulting the SAP Community for additional insights and troubleshooting tips.
  
  
  
  By following these steps, you should be able to resolve the CRM_APPROVAL604 error and successfully change the status of your document to "Awaiting Approval."