How To Fix CRM_APO110 - Availability check: ATP check could not be carried out

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APO - Dates

• Message number: 110

• Message text: Availability check: ATP check could not be carried out

What causes this issue?

The availability check in the ATP System could not be carried out
because either the connection to the ATP System could not be established
or the ATP functionality has been deactivated in the SMOFPARSFA table.
In the first case there is a (temporary) technical problem with the
connection to the ATP System. For example, the ATP System may have been
shut down. The items for which an availability check should be carried
out are marked as incorrect. You must carry out the availability check
once more as soon as the ATP System is available again.
If the ATP system you use is an SAP APO System, another reason may be
that the SAP APO System is available, but the LiveCache is not
available. When you log on to the SAP APO System you will receive
further information from the corresponding APO tools.
In the second case, which should occur only during the test phase, there
are errors in the technical data of the APO System, or the call of the
APO System has been deactivated. The affected items, however, all have
an item category that is relevant for APO availability check. If the APO
System has not yet been installed, you can use only those item
categories that are not relevant for APO availability check. The
document is blocked for subsequent processing since subsequent
processing cannot take place without any errors unless an availability
check has been carried out. In this case you must use an item category
that is not relevant for availability check.
For further information on setting up the system infrastructure, see the
SAP Library under <ZK>mySAP Customer Relationship Management -> CRM
Enterprise -> Quotation and Sales Order Management -> Sales Order
Processing -> Basic Functions -> Availability Check</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APO110 - Availability check: ATP check could not be carried out ?

  The SAP error message "CRM_APO110 Availability check: ATP check could not be carried out" typically occurs in the context of Advanced Planning and Optimization (APO) when the system is unable to perform an Available-to-Promise (ATP) check for a sales order or delivery. This can happen for several reasons, and understanding the cause is crucial for resolving the issue.
  Causes:
  
  Master Data Issues: Missing or incorrect master data such as material master records, location data, or product hierarchy can prevent the ATP check from being executed.
  Configuration Issues: Incorrect configuration settings in the APO system or in the integration between SAP ERP and APO can lead to this error.
  ATP Check Settings: The ATP check may not be properly configured for the specific product or sales order type.
  System Performance: High system load or performance issues can lead to timeouts or failures in executing the ATP check.
  Integration Issues: Problems with the integration between SAP ERP and SAP APO, such as issues with the CIF (Core Interface) transfer, can also cause this error.
  Stock Availability: If there is no stock available for the requested product, the ATP check may fail.
  
  Solutions:
  
  Check Master Data: Ensure that all relevant master data (material, location, etc.) is correctly maintained and available in both SAP ERP and APO.
  Review Configuration: Verify the configuration settings for ATP checks in both the ERP and APO systems. Ensure that the correct ATP check strategy is assigned to the product.
  Analyze ATP Check Settings: Check the ATP check settings for the specific product and sales order type. Make sure that the ATP check is enabled and configured correctly.
  Monitor System Performance: Check the system performance and logs for any issues that may be causing delays or failures in the ATP check process.
  CIF Monitoring: Use transaction codes like CIFMON or SLG1 to monitor the CIF transfer and check for any errors or issues in the integration between ERP and APO.
  Check Stock Levels: Verify the stock levels for the product in question to ensure that there is sufficient inventory available for the ATP check to succeed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SAPAPO/ATP_CHECK for checking ATP settings and /SAPAPO/OM for configuration settings.
  SAP Notes: Search for relevant SAP Notes that may address specific issues related to the ATP check or provide patches and updates.
  Documentation: Review SAP documentation on ATP checks and APO configuration for detailed guidance on setup and troubleshooting.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis or technical team for further analysis or to reach out to SAP support for assistance.