How To Fix CRM_APO107 - Availability check: Undefined error during check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APO - Dates

• Message number: 107

• Message text: Availability check: Undefined error during check

What causes this issue?

During the ATP check, an error occured in the ATP System that cannot be
identified further.

System Response

The document is locked from subsequent processing.

How to fix this error?

Check if the correct ATP System and the correct release of the ATP
System have been defined. In addition, check whether this was a general
error (occurs every time), or whether the error occurs only
occasionally. If the error occurs every time, then you must check the
definitions and Customizing (profiles) in CRM. If the ATP System you use
is an SAP APO System, you must check the profile and its settings in the
APO System. ATP-relevant Customizing must also be checked.
If the error occurs occasionsally, then try to ascertain the causes or
at least reproduce the error for further analysis.
If you cannot find the error in Customizing, contact your system
administrator.
When the problem is solved, you must trigger the ATP check for the
document once again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APO107 - Availability check: Undefined error during check ?

  The SAP error message "CRM_APO107 Availability check: Undefined error during check" typically occurs during the availability check process in SAP CRM (Customer Relationship Management) when the system encounters an unexpected issue. This error can arise from various underlying causes, and resolving it may require a systematic approach. Here are some potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: There may be misconfigurations in the availability check settings in SAP CRM or SAP APO (Advanced Planning and Optimization).
  Master Data Problems: Incomplete or incorrect master data (like material master, customer master, or vendor master) can lead to errors during the availability check.
  System Integration Issues: If there are issues with the integration between SAP CRM and SAP APO, it can result in undefined errors.
  Transport Issues: If there have been recent transports or changes in the system, they may not have been properly implemented or could have introduced inconsistencies.
  Authorization Issues: Lack of proper authorizations for the user executing the availability check can also lead to errors.
  Technical Errors: Bugs or issues in the underlying code or system performance problems can also trigger this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for availability checks in both SAP CRM and SAP APO. Ensure that all necessary settings are correctly defined.
  Validate Master Data: Ensure that all relevant master data is complete and accurate. Check for missing or incorrect entries in material, customer, and vendor masters.
  Review Integration Settings: Check the integration settings between SAP CRM and SAP APO. Ensure that the connection is properly established and that data is being transferred correctly.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the issue.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the availability check.
  Debugging: If the issue persists, consider debugging the availability check process to identify the exact point of failure.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, and SCC1 for transport management.
  Documentation: Review SAP documentation related to availability checks and integration between CRM and APO.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By systematically addressing these areas, you should be able to identify the root cause of the "CRM_APO107 Availability check: Undefined error during check" and implement an appropriate solution.