How To Fix CRM_APO104 - Availability check: Error in GUID conversion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APO - Dates

• Message number: 104

• Message text: Availability check: Error in GUID conversion

What causes this issue?

The ATP System works with 22-character
<DS:GLOS.E57F572BB988D3118F340060B03CA38C>GUIDs</>, while CRM works with
32-character GUIDs. Therefore, you must carry out a conversion.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APO104 - Availability check: Error in GUID conversion ?

  The SAP error message "CRM_APO104 Availability check: Error in GUID conversion" typically occurs in the context of SAP CRM (Customer Relationship Management) and its integration with SAP APO (Advanced Planning and Optimization). This error indicates that there is an issue with the conversion of a Global Unique Identifier (GUID) during an availability check process.
  Causes:
  
  Data Integrity Issues: The GUID being processed may not be valid or may not exist in the system. This can happen if there are inconsistencies in the data between the CRM and APO systems.
  Configuration Issues: Incorrect configuration settings in the integration between SAP CRM and APO can lead to problems in GUID conversion.
  System Bugs: There may be bugs or issues in the version of SAP you are using that affect the GUID conversion process.
  Network Issues: If there are connectivity issues between the CRM and APO systems, it may lead to failures in data retrieval or conversion.
  
  Solutions:
  
  Check Data Consistency: Verify that the GUIDs being used in the availability check are valid and exist in both the CRM and APO systems. You can use transaction codes like SE11 to check the relevant tables.
  Review Configuration: Ensure that the integration settings between SAP CRM and APO are correctly configured. This includes checking the settings in transaction SPRO under the relevant integration sections.
  Update SAP System: If you suspect a bug, check for any available patches or updates for your SAP system that may address this issue. Consult the SAP Support Portal for notes related to this error.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  Test Connectivity: Ensure that there are no network issues affecting the communication between the CRM and APO systems. You can use tools like ping or traceroute to check connectivity.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more specific guidance based on your system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SPRO (Customizing), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to the error message in the SAP Support Portal. These notes often contain solutions or workarounds for known issues.
  Documentation: Review the official SAP documentation for both CRM and APO to understand the integration points and data flow between the two systems.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_APO104 Availability check: Error in GUID conversion" error in your SAP environment.