How To Fix CRM_ACTIVITY_H807 - Doctor is not allowed to receive samples with DEA schedule &: &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_H - Output for Administration Header

• Message number: 807

• Message text: Doctor is not allowed to receive samples with DEA schedule &: &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_H807 - Doctor is not allowed to receive samples with DEA schedule &: & ?

  The SAP error message CRM_ACTIVITY_H807 indicates that a doctor is not permitted to receive samples that fall under a specific DEA (Drug Enforcement Administration) schedule. This error typically arises in the context of pharmaceutical or healthcare-related activities within the SAP Customer Relationship Management (CRM) system, particularly when dealing with the distribution of samples that are regulated by the DEA.
  Cause:
  
  DEA Schedule Restrictions: The doctor in question may be associated with a DEA schedule that prohibits them from receiving certain types of samples. The DEA classifies drugs into schedules based on their potential for abuse and medical use.
  Master Data Configuration: The doctor’s master data may not be correctly configured to allow for the receipt of samples. This could include missing or incorrect DEA registration information.
  Compliance Regulations: There may be compliance regulations in place that restrict the distribution of certain samples to specific healthcare providers based on their credentials or practice type.
  
  Solution:
  
  Verify DEA Registration: Check the DEA registration status of the doctor. Ensure that they are authorized to receive samples for the specific DEA schedule in question.
  Update Master Data: If the doctor is indeed allowed to receive samples, update their master data in the SAP system to reflect the correct DEA schedule and permissions.
  Consult Compliance Guidelines: Review the compliance guidelines related to sample distribution to ensure that all regulations are being followed. This may involve consulting with legal or compliance departments.
  Contact SAP Support: If the issue persists after verifying the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or any patches that may be required.
  
  Related Information:
  
  DEA Schedules: Familiarize yourself with the different DEA schedules (I-V) and the types of substances that fall under each category. This will help in understanding the restrictions that may apply.
  SAP CRM Configuration: Review the configuration settings in SAP CRM related to sample management and compliance to ensure they align with your organization’s policies.
  Training and Documentation: Ensure that relevant personnel are trained on the regulations surrounding sample distribution and the use of the SAP system to minimize errors in the future.
  
  By addressing the underlying causes and ensuring proper configuration and compliance, you can resolve the CRM_ACTIVITY_H807 error effectively.