How To Fix CRM_ACTIVITY_H809 - To change status, select activities of same #Activity Type#

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_H - Output for Administration Header

• Message number: 809

• Message text: To change status, select activities of same #Activity Type#

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_ACTIVITY_H809 - To change status, select activities of same #Activity Type# ?

  The SAP error message CRM_ACTIVITY_H809 typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to change the status of an activity (such as a task or appointment) but has selected activities of different types. This error is designed to prevent inconsistencies in status changes across different activity types.
  Cause:
  The error arises when:
  
  You are trying to change the status of multiple activities at once.
  The selected activities belong to different activity types (e.g., one is a "Call" and another is a "Meeting").
  The system requires that all selected activities must be of the same type to change their status collectively.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Select Activities of the Same Type:
  
  Ensure that all activities you are trying to change have the same activity type. You can do this by filtering or sorting the activities before making your selection.
  
  
  
  Change Status Individually:
  
  If you need to change the status of activities of different types, do it one at a time. Select a single activity and change its status, then repeat for the others.
  
  
  
  Check Activity Type:
  
  Verify the activity types of the selected items. You can usually find this information in the details of each activity.
  
  
  
  Review User Permissions:
  
  Ensure that you have the necessary permissions to change the status of the selected activities. Sometimes, restrictions can lead to unexpected errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on activity types and status changes.
  
  
  
  Related Information:
  
  Activity Types: In SAP CRM, different types of activities (like calls, meetings, tasks) have different properties and statuses. Understanding these can help in managing them effectively.
  Status Management: Each activity type may have its own set of statuses. Familiarize yourself with the statuses available for each activity type to avoid confusion.
  SAP Notes: Check for any relevant SAP Notes or updates that might address this issue or provide additional context.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.