How To Fix CRM_ACTION303 - Time &3: Document &1 locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTION - Messages for actions

• Message number: 303

• Message text: Time &3: Document &1 locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTION303 - Time &3: Document &1 locked by user &2 ?

  The SAP error message CRM_ACTION303 indicates that a document (in this case, a CRM document) is locked by a specific user, preventing other users from making changes to it. This locking mechanism is a standard feature in SAP to ensure data integrity and prevent conflicts when multiple users are trying to access or modify the same document simultaneously.
  Cause:
  The error occurs when:
  
  A user has opened a document for editing and has not released the lock.
  The document is being processed in a transaction that has not been completed.
  The user who locked the document is still active in the system, or the session has not been properly closed.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Identify the Lock:
  
  Use transaction code SM12 (Lock Entries) to view the locks in the system.
  Enter the document number or user ID to filter the results and identify the lock.
  
  
  
  Release the Lock:
  
  If you have the necessary authorizations, you can manually delete the lock entry from SM12. However, this should be done with caution, as it may lead to data inconsistencies if the user is still working on the document.
  If the user who locked the document is available, ask them to release the lock by saving or closing the document properly.
  
  
  
  Wait for Automatic Release:
  
  Locks are typically released automatically after a certain period of inactivity. If the lock is not critical, you may choose to wait for it to be released automatically.
  
  
  
  Check for Background Jobs:
  
  Sometimes, background jobs may hold locks on documents. Check if any background processes are running that might be causing the lock.
  
  
  
  User Communication:
  
  Communicate with the user who has locked the document to understand if they are still working on it or if they can release it.
  
  
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting similar issues in the future. Locks are managed at the database level, and each user session can hold multiple locks.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (Lock Entries), SM21 (System Log), and ST22 (Dump Analysis) for further investigation.
  User Authorizations: Ensure that users have the appropriate authorizations to manage locks and access documents.
  
  If the issue persists or if you are unsure about releasing locks, it may be advisable to consult with your SAP Basis team or system administrator for further assistance.