How To Fix CRM_ACTION304 - Time &2: Document &1 locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTION - Messages for actions

• Message number: 304

• Message text: Time &2: Document &1 locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTION304 - Time &2: Document &1 locked ?

  The SAP error message CRM_ACTION304 indicates that a document (in this case, a CRM document) is locked at a specific time, which prevents further actions from being performed on it. This locking mechanism is typically in place to ensure data integrity and prevent concurrent modifications that could lead to inconsistencies.
  Cause:
  
  Document Locking: The document is currently being edited or processed by another user or transaction. SAP locks documents to prevent simultaneous changes.
  Background Jobs: A background job may be processing the document, causing it to be locked temporarily.
  System Errors: Sometimes, system errors or crashes can leave documents in a locked state.
  User Permissions: The user may not have the necessary permissions to unlock or access the document.
  
  Solution:
  
  Wait and Retry: If the document is locked by another user, waiting for a short period and then retrying the action may resolve the issue.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user or process is holding the lock on the document.
  
  If you have the necessary permissions, you can delete the lock entry, but this should be done with caution to avoid data inconsistencies.
  
  
  Contact the User: If you identify the user who has locked the document, you can contact them to see if they can release the lock.
  Review Background Jobs: Check if any background jobs are running that might be locking the document. You can use transaction code SM37 to monitor background jobs.
  System Administration: If the issue persists, it may require intervention from your SAP Basis team to investigate further, especially if it appears to be a system error.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SU53: To check authorization issues if you suspect permission problems.
  
  
  Documentation: Refer to SAP Help documentation for more details on document locking and handling errors in CRM.
  User Training: Ensure that users are trained on how to properly handle document locks and understand the implications of concurrent access.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.