How To Fix CRM_ACTION201 - Action was executed successfully and then deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTION - Messages for actions

• Message number: 201

• Message text: Action was executed successfully and then deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTION201 - Action was executed successfully and then deleted ?

  The SAP error message CRM_ACTION201 indicates that an action was executed successfully but was subsequently deleted. This message typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with actions or activities related to business transactions.
  Cause:
  
  Action Deletion: The action that was executed may have been deleted by a user or through a system process after it was successfully completed.
  System Configuration: There may be specific configurations or settings in the CRM system that lead to automatic deletion of actions after execution.
  User Permissions: Users may not have the appropriate permissions to retain certain actions, leading to their deletion.
  Workflow Issues: If the action is part of a workflow, issues in the workflow configuration or execution may lead to the action being deleted.
  
  Solution:
  
  Check Action Status: Verify the status of the action in the CRM system. Ensure that it is not marked for deletion or that it has not been inadvertently removed.
  Review User Permissions: Ensure that users have the necessary permissions to execute and retain actions. Adjust roles and authorizations as needed.
  Audit Logs: Check the system logs or audit trails to see who or what process deleted the action. This can help identify if it was a user action or a system process.
  Configuration Review: Review the configuration settings related to actions in the CRM system. Ensure that there are no settings that automatically delete actions after execution.
  Workflow Analysis: If the action is part of a workflow, analyze the workflow configuration to ensure that it is set up correctly and that actions are not being deleted as part of the workflow process.
  Recreate the Action: If the action is critical and has been deleted, you may need to recreate it manually or through a batch process, depending on the business requirements.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on actions, workflows, and user permissions to better understand how to manage actions within the system.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a system issue.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_ACTION201 error message.