How To Fix CRM_ACTION012 - Workflow not selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTION - Messages for actions

• Message number: 012

• Message text: Workflow not selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTION012 - Workflow not selected ?

  The SAP error message CRM_ACTION012, which states "Workflow not selected," typically occurs in the context of SAP Customer Relationship Management (CRM) when a workflow is expected to be triggered but has not been properly configured or selected for the action being performed.
  Cause:
  
  Workflow Not Defined: The specific workflow that should be triggered for the action is not defined in the system.
  Workflow Not Assigned: The workflow may be defined but not assigned to the relevant business object or action.
  Incorrect Configuration: There may be issues in the configuration settings related to the workflow or the action that is supposed to trigger it.
  Authorization Issues: The user may not have the necessary authorizations to execute the workflow.
  Business Object Not Supported: The business object being processed may not support the workflow that is expected to be triggered.
  
  Solution:
  
  
  Check Workflow Definition:
  
  Go to the transaction code SWDD (Workflow Builder) and verify if the workflow is defined correctly.
  Ensure that the workflow is active and not in a "not active" state.
  
  
  
  Assign Workflow to Action:
  
  Use transaction code CRMD_ORDER to check the action profile and ensure that the workflow is assigned to the relevant action.
  Navigate to the action profile settings and confirm that the workflow is linked to the appropriate action.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the Customizing (SPRO) for CRM workflows and actions.
  Ensure that the workflow is correctly configured for the specific business object.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to execute the workflow. This can be done by checking the user roles and authorizations in transaction SU01.
  
  
  
  Test with Different Business Object:
  
  If applicable, try to trigger the workflow with a different business object to see if the issue persists. This can help identify if the problem is specific to a certain object.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM workflows for any specific requirements or known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow execution to identify where the process is failing.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  CRMD_ORDER: CRM Order Management
  SU01: User Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring workflows in CRM.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the CRM_ACTION012 error and implement a solution to resolve it.