How To Fix CRM_ACE014 - CRM contract &1 item &2. Higher-level item has not yet been transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACE - Accrual Engine Messages for CRM Accruals

• Message number: 014

• Message text: CRM contract &1 item &2. Higher-level item has not yet been transferred

What causes this issue?

The higher-level item for an item, which is used as an accrual object,
was not found.

System Response

The item cannot be created in the Accrual Engine.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACE014 - CRM contract &1 item &2. Higher-level item has not yet been transferred ?

  The SAP error message CRM_ACE014 indicates that there is an issue with the transfer of a higher-level item in a CRM contract. Specifically, it means that the higher-level item associated with the contract item has not yet been transferred, which can prevent the processing of the contract item.
  Cause:
  
  Incomplete Transfer: The higher-level item has not been transferred to the relevant system (e.g., ERP) yet. This can happen if the transfer process was interrupted or not executed.
  Dependency Issues: The contract item may depend on the higher-level item being processed first, and if that hasn't happened, the system will raise this error.
  Configuration Issues: There may be configuration settings in the CRM system that are preventing the transfer of the higher-level item.
  Data Inconsistencies: There could be inconsistencies in the data that are causing the transfer to fail.
  
  Solution:
  
  Check Transfer Status: Verify if the higher-level item has been transferred successfully. You can do this by checking the relevant transaction logs or using transaction codes like CRMD_ORDER to view the status of the contract and its items.
  Re-Transfer the Higher-Level Item: If the higher-level item has not been transferred, you may need to initiate the transfer process again. This can often be done through the transaction for transferring contracts or by using the appropriate background job.
  Review Dependencies: Ensure that all dependencies are met for the higher-level item. If there are any missing prerequisites, address those first.
  Check Configuration: Review the configuration settings in the CRM system to ensure that they are set up correctly for the transfer of contract items.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies that may be affecting the transfer process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that can help you navigate and troubleshoot contract-related issues.
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Documentation: Review the SAP documentation for CRM contract management to understand the processes involved in transferring contract items and the dependencies that may exist.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.