How To Fix CRM_ACE015 - An error occurred during creation of the reference key

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACE - Accrual Engine Messages for CRM Accruals

• Message number: 015

• Message text: An error occurred during creation of the reference key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACE015 - An error occurred during creation of the reference key ?

  The SAP error message CRM_ACE015, which states "An error occurred during creation of the reference key," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with generating a reference key for a business object. This can happen during various processes, such as creating or updating business transactions, and it may be related to configuration issues, data inconsistencies, or system settings.
  Causes:
  
  Missing Configuration: The reference key generation might not be properly configured in the system.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary authorizations to create or modify the reference key.
  System Errors: There could be underlying system issues, such as database problems or system performance issues.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard process of reference key creation.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to reference key generation in the CRM system. Ensure that all necessary settings are correctly defined.
  Validate Data: Check the data being processed for completeness and correctness. Ensure that all mandatory fields are filled and that the data adheres to the expected formats.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error.
  Analyze Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_H, or others that may be involved in the process where the error occurs.
  Documentation: Review SAP documentation related to CRM and reference key generation for additional context and troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ACE015 error message.