How To Fix CPWB820 - You cannot activate group mode when the browser is open

SAP Error Message - Details

• Message type: E = Error

• Message class: CPWB - General Workbench Messages

• Message number: 820

• Message text: You cannot activate group mode when the browser is open

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CPWB820 - You cannot activate group mode when the browser is open ?

  The SAP error message CPWB820, which states "You cannot activate group mode when the browser is open," typically occurs in the context of the SAP GUI for HTML (Web GUI) when a user attempts to activate group mode while there are open browser windows or tabs that are using the same session.
  Cause:
  The error arises because group mode in SAP allows multiple sessions to be managed within a single instance of the SAP GUI. However, if there are open browser windows or tabs that are already using the same session, the system prevents the activation of group mode to avoid conflicts and ensure data integrity.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Close Open Browser Windows/Tabs: Ensure that all browser windows or tabs that are using the SAP session are closed. This includes any instances of the SAP Web GUI that may be open.
  
  
  Log Out of SAP: If closing the browser does not resolve the issue, log out of the SAP session completely. This can be done by navigating to the log-off option in the SAP interface.
  
  
  Clear Browser Cache: Sometimes, cached data can cause issues. Clear your browser cache and cookies, then restart the browser.
  
  
  Restart the SAP GUI: If you are using the SAP GUI for Windows, close the application and restart it to ensure that no lingering sessions are active.
  
  
  Reopen the SAP Session: After ensuring that all previous sessions are closed, reopen the SAP session and try to activate group mode again.
  
  
  Related Information:
  
  Group Mode: This feature allows users to work with multiple sessions in a single window, making it easier to manage tasks and data across different transactions.
  Session Management: SAP has strict session management rules to prevent data corruption and ensure that users do not inadvertently overwrite each other's work.
  Browser Compatibility: Ensure that you are using a compatible browser version with the SAP Web GUI, as some features may not work correctly with outdated or unsupported browsers.
  
  If the problem persists after following these steps, it may be beneficial to consult your SAP Basis team or refer to SAP support documentation for further assistance.