How To Fix CPOC2214 - User &1 is no service user

SAP Error Message - Details

• Message type: E = Error

• Message class: CPOC2 - PP-PI-PMA: PI Sheet Messages, SCM Add-On

• Message number: 214

• Message text: User &1 is no service user

What causes this issue?

You want to perform a <DS:GLOS.6089FBEAABFFB14193239E11E4624269>user
change</> in the <DS:GLOS.3526C51EAFAB52B9E10000009B38F974>PI sheet</>
or <DS:GLOS.389B9DAA500F0E7CE10000009B38F931>manufacturing cockpit</>.
However, you can only change from a service user to an individual
dialog user. If an individual dialog user is logged on, he or she can
only change back to a service user that was previously logged on.
However, one of the following occurred:
A user tried to log on as a dialog user. However, he or she is no
service user.
A dialog user tried to change back to the service user. However, the
system could not find the service user that was logged on before.
An internal error occurred. None of the two activities can be
performed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE PI_SYSVERW OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CPOC2214 - User &1 is no service user ?

  The SAP error message CPOC2214 indicates that the user specified (in this case, &1) is not recognized as a service user. This typically occurs in the context of SAP Cloud Platform or SAP Business Technology Platform when a user is expected to have service user privileges but does not.
  Cause:
  
  User Role Assignment: The user does not have the necessary roles assigned to them that would classify them as a service user.
  User Type: The user might be a regular user instead of a service user. Service users are typically used for automated processes and should not be used for interactive logins.
  Configuration Issues: There may be configuration issues in the system that prevent the user from being recognized as a service user.
  
  Solution:
  
  
  Check User Roles:
  
  Go to the user management section in your SAP system.
  Verify that the user has the appropriate roles assigned that qualify them as a service user. This may include roles related to specific services or applications.
  
  
  
  Create or Modify User:
  
  If the user does not exist as a service user, you may need to create a new service user or modify the existing user to ensure they have the correct attributes.
  Ensure that the user type is set to "Service User" in the user profile.
  
  
  
  Review System Configuration:
  
  Check the system configuration to ensure that service users are properly defined and that there are no restrictions preventing the user from being recognized as a service user.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help portal for specific guidelines on configuring service users and the necessary roles.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking roles and configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Service Users: In SAP, service users are typically used for background processing, automated tasks, or integration scenarios. They should not be used for regular user activities.
  User Management: Understanding how to manage users and roles in SAP is crucial for maintaining security and proper access control.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CPOC2214 error and ensure that the user is correctly set up as a service user in your SAP environment.