How To Fix CPOC2214 - User &1 is no service user

CPOC2214 - Overview

• Message type: E = Error

• Message class: CPOC2 - PP-PI-PMA: PI Sheet Messages, SCM Add-On

• Message number: 214

• Message text: User &1 is no service user

What causes this issue?

You want to perform a <DS:GLOS.6089FBEAABFFB14193239E11E4624269>user
change</> in the <DS:GLOS.3526C51EAFAB52B9E10000009B38F974>PI sheet</>
or <DS:GLOS.389B9DAA500F0E7CE10000009B38F931>manufacturing cockpit</>.
However, you can only change from a service user to an individual
dialog user. If an individual dialog user is logged on, he or she can
only change back to a service user that was previously logged on.
However, one of the following occurred:
A user tried to log on as a dialog user. However, he or she is no
service user.
A dialog user tried to change back to the service user. However, the
system could not find the service user that was logged on before.
An internal error occurred. None of the two activities can be
performed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE PI_SYSVERW OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CPOC2214 - User &1 is no service user ?

  The SAP error message CPOC2214 indicates that the user specified (in this case, &1) is not recognized as a service user. This typically occurs in the context of SAP Cloud Platform or SAP Business Technology Platform when a user is expected to have service user privileges but does not.
  
  Cause:
  
  User Role Assignment: The user does not have the necessary roles assigned to them that would classify them as a service user.
  User Type: The user might be a regular user instead of a service user. Service users are typically used for automated processes and should not be used for interactive logins.
  
  Configuration Issues: There may be configuration issues in the system that prevent the user from being recognized as a service user.
  
  
  Solution:
  
  
  Check User Roles:
  
  Go to the user management section in your SAP system.
  Verify that the user has the appropriate roles assigned that qualify them as a service user. This may include roles related