How To Fix CPOC339 - Document "&1" was loaded more than once; instance "&2" is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CPOC - PP-PI-PMA: Process Operator Cockpit Messages

• Message number: 339

• Message text: Document "&1" was loaded more than once; instance "&2" is inactive

What causes this issue?

A document was loaded several times. It is probably displayed in
several frames of a frame set at the same time. To ensure that the
document ID is unique, the system uses ID &V2& for the second instance.
This instance remains inactive.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Avoid simultaneously loading one document in several frames.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CPOC339 - Document "&1" was loaded more than once; instance "&2" is inactive ?

  The SAP error message CPOC339 indicates that a document has been loaded more than once into the system, and as a result, the instance of that document is marked as inactive. This typically occurs in the context of SAP's data processing or document management systems, where duplicate entries can lead to inconsistencies or errors in processing.
  Cause:
  
  
  Duplicate Document Load: The primary cause of this error is that the same document (identified by the document number "&1") has been loaded into the system multiple times. This can happen due to:
  
  Manual errors during data entry or document upload.
  Automated processes that do not check for existing documents before loading.
  Data migration activities where the same data set is imported more than once.
  
  
  
  Inactive Instance: The instance "&2" being inactive indicates that the system has flagged this duplicate entry to prevent further processing or usage of the document.
  
  
  Solution:
  To resolve the CPOC339 error, you can take the following steps:
  
  
  Identify Duplicates: Check the system for existing entries of the document in question. You can use transaction codes or reports that allow you to search for documents based on their identifiers.
  
  
  Remove or Deactivate Duplicates: If you find that the document has indeed been loaded multiple times:
  
  Decide which instance of the document should remain active and which should be removed or deactivated.
  Use the appropriate transaction or function to delete or deactivate the duplicate entries.
  
  
  
  Review Load Processes: If the duplicates were caused by a specific loading process (e.g., data migration, batch jobs), review the logic of that process to ensure it includes checks for existing documents before attempting to load new ones.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific module you are working with, as there may be additional guidelines or best practices for handling document loads.
  
  
  Contact SAP Support: If the issue persists or if you are unsure about how to proceed, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage documents, such as:
  
  SE16N: For data browsing in tables.
  SARA: For archiving documents.
  SAC: For document management.
  
  
  
  SAP Notes: Search for SAP Notes related to error CPOC339 in the SAP Support Portal, as they may provide specific fixes or workarounds.
  
  
  Documentation: Review the SAP Help Portal for documentation on document management and data loading processes to understand best practices and avoid future occurrences of this error.
  
  
  By following these steps, you should be able to resolve the CPOC339 error and prevent it from happening in the future.