How To Fix CONSENT_MANAGEMENT122 - Consent '&1': Combination of withdrawn at, by and consent status invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CONSENT_MANAGEMENT - Consent Administration: General Message Class

• Message number: 122

• Message text: Consent '&1': Combination of withdrawn at, by and consent status invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CONSENT_MANAGEMENT122 - Consent '&1': Combination of withdrawn at, by and consent status invalid ?

  The SAP error message CONSENT_MANAGEMENT122 indicates an issue related to consent management, specifically concerning the status of a consent record. The message states: "Consent '&1': Combination of withdrawn at, by and consent status invalid." This typically occurs when there is a mismatch or inconsistency in the consent data being processed.
  Cause:
  The error can arise from several scenarios, including:
  
  Inconsistent Data: The consent record may have been marked as withdrawn, but the associated timestamps or user information do not align correctly with the consent status.
  Incorrect Status Transitions: The consent status may have been changed in a way that violates the logical flow of consent management (e.g., trying to withdraw a consent that is already withdrawn).
  Data Entry Errors: Manual entry errors or incorrect data imports can lead to inconsistencies in the consent records.
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business rules for consent management.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Consent Records: Review the specific consent record mentioned in the error message. Ensure that the "withdrawn at" timestamp and the "withdrawn by" user are correctly set and that they correspond to the current consent status.
  
  
  Validate Status Transitions: Ensure that the transitions between different consent statuses (e.g., granted, withdrawn) are valid and follow the expected business logic.
  
  
  Correct Data Entries: If there are any discrepancies in the data, correct them. This may involve updating the consent record to reflect the correct status and associated metadata.
  
  
  Consult Documentation: Refer to SAP documentation or guidelines on consent management to ensure that your configurations and processes align with best practices.
  
  
  System Configuration Review: If the issue persists, review the system configuration related to consent management. Ensure that all settings are correctly defined and that there are no conflicts.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to consent management.
  Transaction Codes: Familiarize yourself with transaction codes related to consent management (e.g., S/4HANA or SAP Customer Data Cloud) to navigate and manage consent records effectively.
  User Roles and Authorizations: Ensure that the users managing consent records have the appropriate roles and authorizations to make changes.
  
  By following these steps, you should be able to identify and rectify the cause of the error message CONSENT_MANAGEMENT122 in your SAP system.