How To Fix CONSENT_MANAGEMENT036 - Consents '&1' and '&2' are invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CONSENT_MANAGEMENT - Consent Administration: General Message Class

• Message number: 036

• Message text: Consents '&1' and '&2' are invalid

What causes this issue?

Consents &V1& and &V2& are invalid. Both consent records use a form text
ID for different form text types. However, given a certain form text ID
the text type is unique, i.e. there cannot be different text types for a
single form text ID.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CONSENT_MANAGEMENT036 - Consents '&1' and '&2' are invalid ?

  The SAP error message CONSENT_MANAGEMENT036 indicates that there is an issue with the consent records in the system. Specifically, it states that the consents identified by the placeholders '&1' and '&2' are invalid. This error typically arises in the context of data privacy and consent management, where the system is trying to validate consent records that do not meet the required criteria.
  Cause:
  
  Invalid Consent Records: The consents referenced may not exist in the system, or they may have been deleted or deactivated.
  Incorrect Configuration: There may be a misconfiguration in the consent management settings, leading to the system not recognizing valid consents.
  Data Integrity Issues: There could be issues with data integrity, such as inconsistencies in the database or missing entries.
  Versioning Issues: If the consent records are versioned, the system may be trying to access an outdated or incorrect version.
  
  Solution:
  
  Verify Consent Records: Check the consent records referenced in the error message. Ensure that they exist and are active in the system.
  Review Configuration: Go through the consent management configuration settings to ensure they are set up correctly. This includes checking the consent types and their associated settings.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the consent records. This may involve running specific reports or using transaction codes related to data integrity.
  Update or Recreate Consents: If the consents are indeed invalid, consider updating or recreating them as necessary.
  Consult Documentation: Refer to SAP documentation or notes related to consent management for any specific guidelines or troubleshooting steps.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCPR20 (for managing consent records) or SCPR10 (for managing consent types).
  SAP Notes: Check for any SAP Notes that may address known issues related to consent management and this specific error message.
  User Roles and Authorizations: Ensure that the user attempting to access or manage consents has the necessary authorizations to do so.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CONSENT_MANAGEMENT036 error message in SAP.