How To Fix COM_WEC_USER_MSG002 - You cannot enter a user security question and answer

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_WEC_USER_MSG - User-Specific Messages in SAP Web Channel Exp. Mgt.

• Message number: 002

• Message text: You cannot enter a user security question and answer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_WEC_USER_MSG002 - You cannot enter a user security question and answer ?

  The SAP error message COM_WEC_USER_MSG002 indicates that there is an issue with entering a user security question and answer in the system. This error typically arises in the context of user management, particularly when users are trying to set or update their security questions for password recovery or other security purposes.
  Cause:
  
  Configuration Settings: The system may not be configured to allow users to set security questions and answers. This could be due to specific settings in the user management or security configuration.
  User Role/Authorization: The user may not have the necessary permissions or roles assigned to them to set or modify security questions.
  System Restrictions: There may be restrictions in place that prevent the entry of security questions and answers, such as company policy or system settings.
  Data Integrity Issues: There could be issues with the data being entered, such as invalid characters or formats that are not accepted by the system.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the SAP system to ensure that the functionality for user security questions is enabled. This may involve checking the relevant transaction codes or configuration paths in the SAP system.
  User Authorization: Verify that the user has the appropriate roles and authorizations to set security questions. This may involve checking the user's profile and ensuring they have the necessary permissions.
  Review System Policies: Consult with your system administrator or security team to understand if there are any policies that restrict the use of security questions and answers.
  Data Validation: Ensure that the security question and answer being entered meet the system's requirements. Avoid using special characters or formats that may not be accepted.
  Consult Documentation: Refer to SAP documentation or support notes related to user management and security settings for additional guidance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Management Transactions: Familiarize yourself with transactions related to user management, such as SU01 (User Maintenance) or SU10 (Mass User Maintenance), to better understand user settings.
  Security Policies: Review your organization's security policies regarding user authentication and password recovery to ensure compliance with best practices.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.